Mariela Varela Hercules
Omaha
Summary
Proven track record in boosting sales and enhancing customer satisfaction at TJX Companies, adept in client relationship building and upselling strategies. Fluent in Spanish, I excel in creative thinking and teamwork, significantly contributing to achieving monthly sales targets. Skilled in engaging customers with informed product recommendations, showcasing a keen fashion sense and fragrance profiling expertise. Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.
Overview
2
2
years of professional experience
Work History
Beauty Sales Associate
TJX Companies
09.2023 - 12.2023
- Increased beauty product sales by providing personalized consultations and recommendations to clients.
- Maintained a clean, organized work area which facilitated efficient client interactions and helped to maintain a professional store image.
- Maintained up-to-date knowledge of current beauty trends, enabling informed product suggestions for diverse clientele.
- Assisted clients in navigating the wide range of available beauty products by providing informative answers to their questions.
- Improved brand visibility through engaging visual merchandising displays that showcased seasonal trends and popular items.
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed efficient cash register operations.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Assisted in training new cashiers, improving team performance and consistency in customer service.
Sales Associate
Fun Plex Amusement Park
07.2021 - 09.2023
- Adapted quickly to changes in event schedules or ticket availability, ensuring that customers received accurate and up-to-date information at all times.
- Handled cash transactions securely while maintaining an accurate record of all financial activities within the box office.
- Handled high-volume ticket sales with precision and accuracy, ensuring a positive experience for all patrons.
- Collaborated with team members to manage customer flow during peak times effectively.
- Ensured compliance with all applicable regulations governing ticket sales, refunds, and exchanges.
- Sold, printed, and issued tickets to guests.
- Sold waterpark tickets to customers and assisted with trip planning through scheduling, pricing and identifying best transportation routes.
- Checked baggage at gate
- Handled cash with high accuracy and took care to check bills for fraud.
- Performed cash, card and check transactions to complete customer purchases.
- Worked with floor team and managers to meet wide range of customer needs.
- Set up new sales displays each week with fresh merchandise.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
Education
High School Diploma -
Bryan High School
Omaha, NE05.2023
Skills
- Upselling strategies
- Client Relationship Building
- Guest Services
- Customer loyalty
- Fashion sense
- Haircare Knowledge
- Fragrance Profiling
- Teamwork
- Customer Service
- Problem-Solving
- Time Management
- Money Handling
- Customer Engagement
- Flexible Schedule
- Cash Register Operation
- Store Opening and Closing
- Retail Sales
- Stocking and Receiving
- FLUENT IN SPANISH
- Store maintenance
- Merchandise Display
- Fitting room maintenance
- Multitasking
- Team Leadership
- Creative Thinking
- Organization
Languages
Spanish
Native or Bilingual
Timeline
Beauty Sales Associate
TJX Companies
09.2023 - 12.2023
Sales Associate
Fun Plex Amusement Park
07.2021 - 09.2023
High School Diploma -
Bryan High School
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