Crystal Kreyer
Marquette
Summary
Accomplished Medical Records Director at Beloit Health and Rehab, adept in document management and fostering positive team dynamics. Streamlined patient record systems, enhancing privacy and reducing wait times. Demonstrated excellence in multitasking, strategic planning, and community outreach, achieving significant process improvements and promoting efficient care coordination.
Veteran support with comprehensive background in advocating for and assisting veterans in accessing essential services. Proven ability to navigate complex systems and deliver impactful solutions, contributing to well-being and success of veterans. Focused on team collaboration and adaptable to changing needs, leveraging strong organizational and interpersonal skills to achieve results.
Overview
2021
2021
years of professional experience
Work History
Veteran RRH Coordinator
Central Nebraska Community Action Partnership
- Entered data, generated reports, and produced tracking documents.
- Responsible for balancing the budget
- Enhanced team efficiency by facilitating consistent communication.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Gathered and organized materials to support operations.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
- Boosted team morale and productivity by organizing team-building activities and maintaining open-door policy for feedback and concerns.
- Spearheaded volunteer program that expanded organization's community outreach, enhancing its public image and engagement.
- Case management with veterans
- Budget and goal setting with my clients
Rock County Transit Dispatcher
Rock County, Wisconsin
01.2017 - 08.2020
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of Number fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Reduced errors in dispatch logs by implementing a thorough double-check system for all entries.
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Demonstrated adaptability in evolving situations by adjusting strategies in real-time as new information became available.
Medical Records Director
Beloit Health and Rehab
05.2006 - 09.2017
- Evaluated requests for information and maintained and tracked releases to comply with federal and state laws.
- Developed and implemented record storage and retrieval system to comply with record retention laws and maintain accessibility.
- Reviewed open and closed records to comply with medical record documentation policies and reported findings to nursing services director.
- Reported personnel needs to fill vacant or upcoming vacant positions.
- Scheduled and conducted educational programs to explain and discuss documentation policies and practices.
- Optimized workflow processes within the department, resulting in reduced wait times for patients requesting copies of their medical records.
- Improved patient privacy by streamlining the medical records system and implementing strict access controls.
- Managed a team of medical records staff, promoting teamwork and consistently meeting departmental goals.
- Work closely with doctors to make medical appointments for patients
- Organize and maintain patients’s charts
- Organize nurses stations
Education
Associates Degree - Legal Studies
Kaplan University
06.2009
Medication Tech - Nursing
Blackhawk Technical College
Janesville, WI06.2002
CNA - Nursing
Blackhawk Technical College
Janesville, WI06.2002
Skills
- Multitasking and organization
- Customer service
- Data entry
- Decision-making
- Work Planning and Prioritization
- Relationship building
- Project coordination
- Discretion and confidentiality
- Document management
- Scheduling and calendar management
- Recordkeeping
- Process improvement
- Strategic planning
- Administrative leadership
- Database management
- Information collection
- Budget planning
- Patient scheduling
- Budget management
- Consulting
- Contract management
- Financial management
- Writing requirements
- Problem-solving
- Case management
- Time management
- Case documentation
- Active listening
- Organization and multitasking
- Documentation and reporting
- Conflict resolution
- Positive attitude
- Email and telephone etiquette
- Client advocacy
- Care coordination
- Community resources
- Case planning
- Critical thinking
- Documentation proficiency
- Community outreach
- Data entry and analysis
Accomplishments
For the short time I have been with Central Nebraska community action partnership I have gone from a case manager to the veterans rapid rehousing coordinator. I have excellent communication skills and a deep understanding of the issues that our veterans face. I am proud of my accomplishments of what I’ve done so far to help veterans in my community.
Timeline
Rock County Transit Dispatcher
Rock County, Wisconsin
01.2017 - 08.2020
Medical Records Director
Beloit Health and Rehab
05.2006 - 09.2017
Veteran RRH Coordinator
Central Nebraska Community Action Partnership
Associates Degree - Legal Studies
Kaplan University
Medication Tech - Nursing
Blackhawk Technical College
CNA - Nursing
Blackhawk Technical College
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