Summary
Overview
Work History
Education
Skills
Trainings & Involvement
Languages
Timeline
Generic

Rose Mary Valles

Omaha

Summary

Highly motivated and results-driven professional with a background in social work, transitioning into medical sales. Proficient in relationship-building, persuasive communication, and needs-based problem-solving. Adept at analyzing market trends, educating healthcare professionals, and driving sales performance. Passionate about delivering healthcare solutions and committed to exceeding sales targets through exceptional service and strategic engagement with key stakeholders.

Overview

6
6
years of professional experience

Work History

Casual Social Worker

Nebraska Medicine
04.2025 - Current
  • Updated client documentation for accurate, compliant and current records.
  • Interviewed clients, families, or groups to assess situations, limitations and issues and implement services to address needs.
  • Collaborated with multidisciplinary teams to ensure appropriate care coordination and resource allocation for clients.
  • Educated families on available community resources, connecting them with essential services such as housing assistance, financial aid, or healthcare providers.

Case Review Specialist

The Providencia Group
09.2024 - Current


  • Conduct audits on cases ensuring compliance with federal policies and guidelines—highlighting attention to detail and regulatory adherence essential in sales.
  • Built and maintain relationships with diverse stakeholders within ORR, demonstrating strong interpersonal and communication skills.
  • Utilize government-approved systems and maintained proficiency in MS Word, Excel, CaseWorthy and UC Portal.
  • Manage high-volume caseload efficiently, reflecting strong time management and organizational abilities needed for territory planning and sales execution.
  • Analyzed case data to identify trends, mirroring the market analysis required for effective sales strategies.

Case Manager

Mercy First, Office Of Refugee Resettlement
02.2021 - 07.2024


  • Ensured safe and timely release of unaccompanied children to sponsors by adhering to ORR criteria and government regulations, demonstrating attention to detail and a deep understanding of compliance protocols.
  • Assessed client needs and coordinated medical appointments, educational resources, and other services, showcasing skills in problem-solving and tailoring solutions to individual client requirements.
  • Collaborated with key stakeholders including The Office of Refugee and Resettlement, GDIT, and DHS to ensure smooth incident management, maintain contact with families, and address sensitive concerns, demonstrating strong communication and relationship-building skills.
  • Prepared accurate progress notes, individual service plans, and discharge documentation, highlighting organizational skills and the ability to produce clear and concise reports.


Social Work Intern

Strong Youth, Inc.
09.2023 - 06.2024
  • Built strong relationships with students and families to assess needs and provide solutions, improving academic and behavioral outcomes.
  • Conducted bi-weekly individual and family meetings, enhancing communication and trust—key skills for client engagement in sales.
  • Led psycho-educational group sessions, effectively presenting and facilitating discussions—a skill transferable to product presentations and sales meetings.
  • Delivered in-class social-emotional learning, demonstrating the ability to educate and influence decision-makers in a professional setting.
  • Identified client needs and provided tailored community resources, showcasing consultative selling and problem-solving expertise.

ONA Long Island Immigrant Community Navigator

Central American Refugee Center (CARECEN)
09.2020 - 01.2021
  • Planned, organized, and executed targeted outreach activities (roundtables, workshops, trainings, and community events), demonstrating the ability to strategize, coordinate, and execute business plans within a designated territory—key for achieving and exceeding sales goals.
  • Built and nurtured strong relationships with key stakeholders, including partner agencies, government entities, and community organizations, mirroring the ability to identify and develop positive relationships.
  • Conducted community research and outreach efforts, identifying trends and insights to inform strategies—aligning with the need for sales reps to analyze local market trends and competitor activity to develop strategic business plans.
  • Led discussions and facilitated educational events, strengthening presentation and communication skills crucial for sales.

Advisor (Intern)

Permanent Mission of El Salvador to the United Nations
06.2019 - 06.2020
  • Kept Ambassadors, Delegates, and Mission personnel well-informed on crucial draft resolution negotiations, debate schedules, and side events, showcasing the ability to track complex information, manage priorities, and provide valuable insights—similar to managing a sales territory and providing HCPs with up-to-date clinical data.
  • Engaged with high-level stakeholders by attending and participating in key events, including the 74th UN General Assembly, High-Level Political Forum on Sustainable Development, and Financing for Development Dialogues—demonstrating strong communication and networking skills critical for developing relationships with healthcare providers.
  • Represented the Permanent Mission at UN-sponsored receptions, effectively networking and advocating on behalf of the Mission, mirroring the interpersonal skills needed for sales representatives to build rapport with clients and establish trust within the healthcare community.

Education

Masters in Social Work -

Stony Brook University
05.2024

B.S. in Political Science -

State University of New York, College at Oneonta
05.2019

Skills

  • ✔ Relationship Management & Customer Engagement
  • ✔ Strategic Communication & Persuasive Presentations
  • ✔ Collaboration with Cross-functional Teams
  • ✔ Event Planning & Community Outreach
  • ✔ Regulatory Compliance & Documentation
  • ✔ Data Analysis & Performance Metrics
  • ✔ Time Management & Organizational Skills

Trainings & Involvement

  • Mandated Reporter Training, New York State Office of Children and Family Services, 2021-2024
  • Mental Health Training in Spanish for Families, March 2024
  • Trauma Informed Care: Attachment, Development, Trauma, and Socio-Cultural Responsive Interventions for Young Children, 2021-2024
  • Girasol Young Women’s Rites of Passage, The National Compadres Network (NCN), October 2023
  • CNPR Pharmaceutical Sales Training Program (In Progress)

Languages

Spanish
Native or Bilingual

Timeline

Casual Social Worker

Nebraska Medicine
04.2025 - Current

Case Review Specialist

The Providencia Group
09.2024 - Current

Social Work Intern

Strong Youth, Inc.
09.2023 - 06.2024

Case Manager

Mercy First, Office Of Refugee Resettlement
02.2021 - 07.2024

ONA Long Island Immigrant Community Navigator

Central American Refugee Center (CARECEN)
09.2020 - 01.2021

Advisor (Intern)

Permanent Mission of El Salvador to the United Nations
06.2019 - 06.2020

B.S. in Political Science -

State University of New York, College at Oneonta

Masters in Social Work -

Stony Brook University

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Rose Mary Valles