
Experienced IT Project Manager and Business Analyst with 8 years plus in managing multiple projects simultaneously while ensuring timely completion. Strong background in equipment operation, staff training, and customer service enhancement. Flexible and detail-focused professional dedicated to continuous process improvement.
. Certified (AGILE) Scrum Master
· Certified Scrum Product Owner- (CSPO)
· Certified Project Management Professional (PMP)
· Service now SAP
· Certified ITIL foundation: Version 4