Abby Crone
Omaha
Summary
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines. Pursues every opportunity to support team members and proactively address issues. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Barista
Scooters Coffee Shop
01.2023 - Current
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Hostess
Roja Mexican Grill
10.2021 - 03.2023
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, taking to-go orders, and updating reservation logs simultaneously.
- Contributed to positive guest experiences by providing personalized service and attention to special requests or preferences.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Education
Bachelor of Science - Pre-Nursing
University of Nebraska - Lincoln
Lincoln, NE05.2027
High School Diploma -
Millard West High School
Omaha05.2023
Skills
- Attention to Detail
- Time Management
- Hospitality service expertise
- Cleanliness
- Adaptable and Flexible
- Decision-Making
- Customer Service
- Active Listening
Certification
- CNA - Certified Nurse Assistant
- BSL Provider
- EMR - Emergency Medical Responder
Timeline
Barista
Scooters Coffee Shop
01.2023 - Current
Hostess
Roja Mexican Grill
10.2021 - 03.2023
Bachelor of Science - Pre-Nursing
University of Nebraska - Lincoln
High School Diploma -
Millard West High School
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