Abdul Basir Mohammadi

• Install, maintain, troubleshoot, and repair hardware and software systems for retail and hospitality customers.

• Support large-scale self-checkout systems, POS terminals, printers, scanners, scales, payment devices, and server-connected equipment.

• Diagnose and resolve hardware, software, network, and communication issues using systematic troubleshooting methods.

• Replace failed hardware components including motherboards, hard drives, memory modules, power supplies, printers, scanners, and peripheral devices.

• Perform component-level diagnostics to identify root causes and restore system functionality.

• Install, test, and verify replacement hardware to ensure proper operation and reliability.

• Support LAN cabling installations, cable management, and network-connected equipment.

• Assist with deployment and troubleshooting of switches, routers, and infrastructure devices.

• Perform preventive maintenance to maximize uptime and equipment performance.

• Maintain detailed service documentation and complete service calls within established service-level expectations.

• Work independently while managing multiple customer locations and priorities.

• Effectively delegated tasks among team members based on individual strengths, ensuring a balanced workload and efficient project completion.
• Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
• Trained new team members by relaying information on company procedures and safety requirements.
• Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
• Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

• Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Trained new employees on customer service protocols and operational procedures.
• Displayed strong organizational skills while managing multiple projects simultaneously.