Admiral Blaney Sr.
Omaha
Summary
Specialist in maintaining precision and effectiveness in financial transactions, emphasizing collections and dispute resolution.
Overview
14
14
years of professional experience
Work History
Accounts Receivable Clerk
Service One
Omaha
03.2023 - Current
- Executed collection efforts on past due accounts via telephone and correspondence.
- Completed administrative accounting tasks including account payments, refunds, and contract management.
- Demonstrated commitment to superior customer service in all interactions.
- Promoted and solicited sales of additional ServiceOne products through optimized follow-up strategies.
- Supported organizational goals by understanding business implications of decisions made.
- Collaborated with departments to resolve customer inquiries and issues effectively.
- Adapted to flexible scheduling to meet workflow demands.
- Responded to Live Chat inquiries through ServiceOne website during business hours.
Collections Specialist
West/Intrado Interactive Services, Inc.
03.2023 - 03.2023
- Proactively contacted clients to prevent payment delays and collect outstanding delinquencies.
- Identified collection issues and devised action plans for timely resolution.
- Maintained up-to-date client information, including backups and escalation contacts.
- Documented all communications with clients and ensured supporting documentation was adequate.
- Initiated escalation processes for non-responsive clients with overdue balances.
- Executed escalation procedures for accounts needing write-off or third-party submission.
- Processed credit card payments from clients as necessary.
- Prepared client refund forms in accordance with company guidelines.
Collections Analyst
Interpublic Group (IPG)
Omaha
01.2013 - 03.2020
- Ensured timely receipt of payments by collaborating with agencies and clients on accounts receivable.
- Generated accounts receivable, month-end, quarter-end, and year-end reports using SAP, Mbox (Spectra), Microsoft Word, and Excel.
- Conducted detailed research to resolve inquiries related to cash application, lost refunds, unapplied cash, and missing remittance details.
Production Billing Associate
Interpublic Group (IPG)
Omaha
01.2013 - 03.2020
- Drafted multiple billing documents including invoices and credit memos based on agency requirements.
- Employed SAP, Concur, Excel, Outlook, and MS Word for effective document creation.
- Worked collaboratively with departments to identify and resolve any invoice discrepancies.
- Executed comprehensive research on discrepancies to ensure precise billing outcomes.
Communications Specialist
Air Methods Communications
Omaha
09.2011 - 01.2013
- Provided nationwide flight following support for emergency helicopter missions.
- Facilitated swift deployment of medical crews and aircraft to various medical and rescue locations.
- Adapted to ultra-fast-paced conditions while ensuring critical details remained prioritized.
Education
High school Diploma -
Skills
- Analytical problem solving
- Deadline-driven
- Detail-oriented
- Accounts receivable management
- Collections expertise
- Escalation handling
- Dispute resolution
- Customer service excellence
Timeline
Accounts Receivable Clerk
Service One
03.2023 - Current
Collections Specialist
West/Intrado Interactive Services, Inc.
03.2023 - 03.2023
Collections Analyst
Interpublic Group (IPG)
01.2013 - 03.2020
Production Billing Associate
Interpublic Group (IPG)
01.2013 - 03.2020
Communications Specialist
Air Methods Communications
09.2011 - 01.2013
High school Diploma -
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