ADRIAN BARRAGAN
Papillion,NE
Summary
Astute analyst with proven ability to analyze, diagnose and resolve computer user support issues. Experienced in providing comprehensive technical support to users and resolving complex technical issues. Possesses knowledge of standard operating systems and networking protocols.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Consolidated Service Desk Analyst
Allpointsllc
10.2024 - Current
- Entered service tickets into incident tracking system to facilitate faster problem identification and resolution.
- Addressed user customer service concerns and decided when to escalate problems to specialist team members.
- Responded to user operational issues with desktop computers, virtual desktop sessions and laptops to enable problem resolution.
- Responded to customer inquiries and provided technical assistance over phone and in person.
Cyber Exercise Project Officer
Nebraska Army National Guard
11.2021 - 03.2023
- Communicated with over 22 stakeholders (International, Federal, State, and local agencies) regularly to ensure alignment of expectations and deliverables.
- Maintained thorough documentation of project-related activities for future reference or audits.
- Ensured compliance with relevant industry standards, regulations, or guidelines throughout all stages of projects.
- Prepared detailed reports for senior management highlighting project status, achievements, and areas of concern.
Army-Leadership Facilitator
Nebraska Army National Guard
07.2019 - 11.2021
- Provided clear instructions and feedback to diverse audiences maintaining a positive working relationship.
- Adapted communication styles to meet the needs of different individuals based on their knowledge.
- Managed conflicts and provided support in stressful situations that created cohesion and teamwork in the organization.
Logistics Non-Commissioned Officer
Florida Army National Guard
06.2017 - 07.2018
- Oversaw and forecasted the annual operating budget for an organization of approximately 170 Soldiers, demonstrating strong financial acumen and resource management skills applicable to managing IT support budgets and resources.
- Developed and implemented strategies to enhance inventory replenishment efficiency and reduce downtime, translating to improved problem-solving and process improvement abilities for managing desktop support operations.
- Utilized a keen eye for detail in managing high-value equipment and documentation, ensuring accuracy in documentation, troubleshooting, and system maintenance.
Army-Senior Leadership Facilitator
Florida Army National Guard
01.2010 - 06.2017
- Reviewed and completed paperwork, recognizing discrepancies and promptly addressing resolution and institution accreditations.
- Maintained accurate records of training activities, evaluations, and personnel progress, ensuring compliance with regulations and standards in accordance with the Non-Commissioned Officer Academy.
- Enforced safety protocols during training exercises and ensured compliance with standards and regulations.
- Analyzed and evaluated training effectiveness and program outcomes.
Education
Bachelor of Science - Cyber Security
Bellevue University
Bellevue, NE01-2027
Associate in Applied Science - Information Technology
Metropolitan Community College
Omaha, Nebraska02.2025
High School - undefined
Connell High School
Connell, Washington06.2003
Skills
- Hardware troubleshooting
- Analytical
- Adaptability and Flexibility
- Leadership
- Goal Setting
- Software Installation
- Oral & Written Communication
- Problem Solving
- Project Management
- Ticketing systems
Certification
- IT Technician (TETCA), 08/01/24
- Comptia Sec+, 07/01/24
- ISC2- Certified Cybersecurity, 03/01/24
- Secret Clearance, 01/01/19 - Current
Website Portfolio Profiles
LinkedIn, http://www.linkedin.com/in/adrian-barragan-26353b238
Languages
Spanish
Native or Bilingual
Timeline
Consolidated Service Desk Analyst
Allpointsllc
10.2024 - Current
Cyber Exercise Project Officer
Nebraska Army National Guard
11.2021 - 03.2023
Army-Leadership Facilitator
Nebraska Army National Guard
07.2019 - 11.2021
Logistics Non-Commissioned Officer
Florida Army National Guard
06.2017 - 07.2018
Army-Senior Leadership Facilitator
Florida Army National Guard
01.2010 - 06.2017
High School - undefined
Connell High School
Bachelor of Science - Cyber Security
Bellevue University
Associate in Applied Science - Information Technology
Metropolitan Community College
Similar Profiles
Brooklyn HeinenBrooklyn Heinen
CNA at Nebraska MedicineCNA at Nebraska Medicine
Raven FussellRaven Fussell
Student Desk Staff at Creighton UniversityStudent Desk Staff at Creighton University
Marvin BerneyMarvin Berney
Warehouse Team Lead at SpartNASHWarehouse Team Lead at SpartNASH
Danelle FitzgibbonsDanelle Fitzgibbons
Consolidated Service Desk Technician at Pelatron TechnologiesConsolidated Service Desk Technician at Pelatron Technologies
Rebecca DorsettRebecca Dorsett
Consolidated Credit Operations Consultant/Customer Service at Rogers Communications Inc.Consolidated Credit Operations Consultant/Customer Service at Rogers Communications Inc.