Aiden Doughty
Norfolk
Summary
Dynamic leader specializing in customer service and operational efficiency. Skilled in employee training and conflict resolution, with a focus on enhancing team performance. Ready to contribute to a thriving work environment.
Overview
1
1
Certification
2
2
years of professional experience
Work History
Assistant General Manager, Training Manager
Freddy's Frozen Custard & Steakburgers
Norfolk
03.2026 - Current
- Streamlined daily operations, resulting in improved workflow and faster service.
- Trained new team members on customer service standards and operational procedures, enhancing team readiness and guest experience.
- Managed inventory levels, coordinating timely supply orders to maintain stock availability.
- Resolved customer complaints with professionalism and a focus on satisfaction.
- Performed administrative tasks such as filing paperwork and preparing documents.
Cook Shift Leader
Hyvee Market Grill
Norfolk
12.2024 - 03.2026
- Supervised kitchen staff to ensure efficient meal preparation and service.
- Trained new cooks in food safety practices and standard cooking techniques.
- Coordinated meal plating and presentation to maintain quality standards.
- Maintained cleanliness of kitchen equipment and work areas throughout shifts.
Shift Supervisor
Runza
Norfolk
02.2024 - 11.2024
- Supervised team during peak service hours to ensure efficient operations.
- Trained new employees on company policies and customer service standards.
- Resolved customer complaints promptly to maintain satisfaction and loyalty.
Education
Associate of Arts - Theater
Northeast Community College
Norfolk, NE01-2028
Skills
- Food safety training
- Food safety and sanitation
- Inventory management
- Operational efficiency
- Employee training
- Staff development
- Team leadership
- Customer service
- Conflict resolution
- Time management
Certification
- ServSafe Food Protection Manager Certification, 2026
Timeline
Assistant General Manager, Training Manager
Freddy's Frozen Custard & Steakburgers
03.2026 - Current
Cook Shift Leader
Hyvee Market Grill
12.2024 - 03.2026
Shift Supervisor
Runza
02.2024 - 11.2024
Associate of Arts - Theater
Northeast Community College