Alba Rosa-Cherek
Omaha
Summary
Experienced with crafting and serving specialty coffee beverages. Utilizes customer service skills to enhance overall guest experience. Strong understanding of coffee preparation techniques, inventory management, and maintaining clean workspace.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Hotel Front Desk Supervisor
Embassy Suites
10.2024 - Current
- Trained and mentored new front desk staff, enhancing team performance and service quality.
- Managed reservation systems to optimize room assignments and maximize occupancy rates.
- Addressed guest inquiries and resolved issues promptly, improving overall customer satisfaction.
- Maintained a professional and presentable front desk area, ensuring guests were greeted with a clean and welcoming environment upon arrival.
Barista
Godega Market
07.2023 - 05.2025
- Crafted high-quality espresso beverages, ensuring consistency and customer satisfaction.
- Maintained cleanliness and organization of workstations, adhering to health and safety standards.
- Operated point-of-sale system efficiently, processing transactions accurately and swiftly.
- Trained new baristas on beverage preparation techniques and customer service protocols.
Barista/server/host
Le Peep
10.2022 - 07.2023
- Trained and mentored new front desk staff, enhancing team performance and service quality.
- Managed reservation systems to optimize room assignments and maximize occupancy rates.
- Addressed guest inquiries and resolved issues promptly, improving overall customer satisfaction.
- Maintained a professional and presentable front desk area, ensuring guests were greeted with a clean and welcoming environment upon arrival.
Education
High School Diploma -
Homeschooling
Omaha, NESkills
6 years of customer service and food handling experience
3 years of barista and drink making experience
Certification
Nebraska Food Handlers Certification
Alcohol handling, and serving certification
Languages
English
Native or Bilingual
Spanish
Elementary
Timeline
Hotel Front Desk Supervisor
Embassy Suites
10.2024 - Current
Barista
Godega Market
07.2023 - 05.2025
Barista/server/host
Le Peep
10.2022 - 07.2023
High School Diploma -
Homeschooling