Alec Addison
Lincoln,NE
Summary
Diplomatic Customer Service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of product and services. I pride myself on meeting and exceeding customers goals and wishes, doing everything in my power to ensure that clients walk away from every encounter feeling confident in our services. With the goal that this results in trust that we are working our absolute best to help those who matter, the clients.
Overview
5
5
years of professional experience
Work History
Retirement Plan Operations: Member Support Rep
NRECA
01.2023 - 01.2025
- Assisted members with correcting account, service, and system issues by educating them on required forms and technical processes.
- Helped a large volume of customers every day with a positive attitude and focus on customer satisfaction.
- Verified customer identification and documentation for compliant transactions.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Maintained up-to-date knowledge of product and service changes.
- Assisted upwards of 50 separate members per day with questions regarding technical and account questions
- Created records of all interactions with our members for reference and documentation
- Assisted members with questions through clear and concise email communications.
Customer Service Professional
VRLY
01.2020 - 08.2022
- Handled onboarding of new partners throughout the U.S
- Provided training of our systems and processes to new and existing clients as our systems evolved
- Kept detailed and accurate logs of client interactions on a CRM along with all my current and completed tasks
- Created and used multiple standard operating procedures, that ensured that our clients were never left without training or regular checkups
- Kept regular close relationships with our clients to make sure all their needs and wishes were accounted for
- Traveled to approximately 50 field locations per month to speak to local agents giving information about our product and clarifying questions they may have about our full product package or how to use it to market their new properties
- Kept detailed and accurate records of equipment used in the field
- Protected project budget by tracking expenses
- Monitored milestones and deliverables to stay ahead of schedules and proactively spot potential roadblocks
- Evaluated, monitored, and reported on work progression while communicating with clients on a regular basis to ensure peak satisfaction with the progress of the development of our software
- Also to ensure that the client receives a product that is both inline with the clients aesthetic wishes and practical for everyday use
- Software: CRMs, Google Office, Slack
- Loyal, Honest, Dependable, Flexible, Team Player
- Excellent communication skills
- Proven track record of creating & maintaining successful partnerships
- Proven ability to troubleshoot and solve issues on time
- Level headed approach to issues in my work
Education
Diploma -
Lincoln East High School
Lincoln, NE03.2019
College - History
Southeast Community College
Lincoln, NESkills
- Excellent communication skills
- Proven track record of creating & maintaining successful partnerships
- Proven ability to troubleshoot and solve issues on time
- Level-headed approach to problems during work
- Ability to reliably assist Members/Customers with technical and account-focused support
- Loyal
- Honest
- Dependable
- Flexible
- Team Player
Technical Skills:
- CRMs
- Google Office
- Microsoft Office programs
- Omni Systems, pertaining to payments and 401k balance reports
Timeline
Retirement Plan Operations: Member Support Rep
NRECA
01.2023 - 01.2025
Customer Service Professional
VRLY
01.2020 - 08.2022
Diploma -
Lincoln East High School
College - History
Southeast Community College
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