Alejandra Martinez
Omaha
Summary
Dynamic Service Management Analyst with a proven track record at Hyvee Grocery, enhancing operational efficiency through effective problem management and proactive incident resolution. Skilled in capacity planning and exceptional customer service, I excel in training teams and optimizing performance, ensuring a seamless experience for both staff and customers.
Overview
4
4
years of professional experience
Work History
Service Management Analyst
Hyvee Grocery
06.2021 - 03.2025
Counting and handling money, greeting every customer with a smile and offering any help available. Setting a schedule and preparing my team for the shift
- Facilitated training sessions for staff members, increasing their knowledge and understanding of service management principles.
- Streamlined workflow for better efficiency with a proactive approach to problem-solving and incident management.
- Reduced downtime, optimizing system performance through continuous monitoring and analysis of key metrics.
Education
Omaha South High School
Omaha, NE05.2023
Skills
- Problem management
- Capacity planning
- Customer service
- Problem-solving
- Attention to detail
- Multitasking Abilities
- Excellent communication
- Organizational skills
- Active listening
- Self motivation and to others
- Task prioritization
Timeline
Service Management Analyst
Hyvee Grocery
06.2021 - 03.2025
Omaha South High School
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