Alesia Jones
Omaha
Summary
- Expertise in hairstyling, make up artistry, nail care, lash extensions, and skin care. Over
- Over 10 year’s experience in customer service, providing customers/clients with exceptional service
- Focused on enhancing beauty and self esteem of clients.
- Creative minded and motivated
Overview
13
13
years of professional experience
1
1
Certification
Work History
Direct Support Professional Caregiver
Hands of Heartland
Omaha
01.2023 - Current
- Collaborated with other staff members to develop individualized plans of care for each client based on their abilities and interests.
- Assisted clients with maintaining good personal hygiene.
- Collected and recorded patients' blood pressure, pulse, and respirations (TPRs) to evaluate and note basic health status.
- Maintained accurate documentation of client behavior, progress notes and incident reports.
- Organized recreational activities for clients such as music therapy, art therapy, pet therapy and outdoor activities.
- Maintained detailed records of services performed on clients.
Customer Service Representative
Physicians Mutual Insurance
Omaha
01.2021 - 01.2023
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Supported sales team members to drive growth and development.
- Answered customer inquiries and provided accurate information regarding products and services.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Maintained a high level of professionalism when dealing with difficult customers.
Retail Sales Associate
Citi Trends
Omaha
04.2012 - 05.2015
- Initiated friendly conversation with customers to determine level of assistance required.
- Computed purchases and received and processed cash or credit payment.
- Addressed customer questions and concerns regarding products and services.
- Managed inventory levels on the sales floor, ensuring optimal stock availability.
- Offered suggestions for additional items that may be of interest to customers.
- Greeted customers upon entering the store and provided assistance.
Education
Cosmetology License - Cosmetology
Capitol Beauty School
Omaha, NE07-2025
Skills
- Hair cutting
- Color application
- Skin treatment
- Cosmetic application
- Customer service
- Sales techniques
- Client consultations
- Team collaboration
- Time management
- First aid and CPR
- Activity planning
- Adaptive equipment use
- Disability awareness
- Emotional support
- Personal hygiene assistance
- Multitasking and organization
- Verbal and written communication
- Compassionate client care
Certification
- Eyelash extensions
- Surface product line
- Keratin treatments
- CPR/first aid
Timeline
Direct Support Professional Caregiver
Hands of Heartland
01.2023 - Current
Customer Service Representative
Physicians Mutual Insurance
01.2021 - 01.2023
Retail Sales Associate
Citi Trends
04.2012 - 05.2015
Cosmetology License - Cosmetology
Capitol Beauty School