Alexa Budler
Lincoln
Summary
I am a devoted and results-driven individual with a strong background in customer service, with 3 plus years of experience providing outstanding assistance and maintaining client relationships. Known for my dedication to achieving client satisfaction, I have built my problem-solving and communication abilities to reliably meet and go beyond service standards. I am a proactive and do well with high volume or hectic settings, and exhibit perseverance and adaptability. I am enthusiastic about utilizing my experience in customer service and commitment as a team player in an exciting work environment.
Overview
5
5
years of professional experience
Work History
Support Representative
Hudl
Lincoln, NE
07.2025 - Current
- Resolved customer requests through effective communication and problem-solving techniques.
- Maintained high levels of customer satisfaction with proactive, quick follow-ups and clear communication.
- Managed escalated customer complaints, working closely with management or other departments to achieve satisfactory resolutions.
- Effectively communicated feature requests from customers to relevant stakeholders within the company using JIRA
- Actively participated in team meetings, sharing insights on best practices and potential improvements.
- Enhanced customer satisfaction by resolving technical issues and providing timely solutions while meeting satisfactory metrics.
Server
Blue Sushi Sake Grill
Lincoln, NE
01.2025 - Current
- Delivered exceptional customer service in high-pressure environments, ensuring guest satisfaction and repeat business.
- Collaborated with kitchen staff to streamline order delivery and enhance overall dining experience.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Server
Good Life sports bar
05.2024 - 01.2025
- Welcome guests as soon as they arrive, seat them, give them satisfactory service, and support other servers with anything they require assistance with.
- Form relationships with all customers.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Intramural Referee
Grand Canyon Education
01.2024 - 01.2025
- I refereed sports on my college campus
- This involved resolving conflict during games, learning and executing the rules to all sports, and to make the games fun but also safe for the students to play in.
- Monitored player conduct, maintaining a fair and competitive environment during games.
- Evaluated game situations promptly, making accurate calls under pressure to uphold integrity.
- Developed conflict resolution strategies that enhanced participant satisfaction during events.
Online Shopper
Hyvee
05.2023 - 07.2024
- Pack online orders and place them in customers vehicles.
- From this job I learned proper food keeping standards as well as how to pick proper produce and frigerated items.
- This job taught me how to work under pressure but still complete satisfactory work.
Server & Hostess
Cafe Diem
08.2021 - 08.2023
- Greet customers when they walk in the door, seat them, provide them with satisfactory service.
- Assist my co-workers with anything they need help with.
- Established how to work in a fast paced environment while meeting customer needs.
- Accommodate to guests needs in ways that will make them want to return, as well as working with all varieties of people.
Education
High school Diploma -
Gross Catholic High School
Bellevue, NE05-2022
Bachelor's - Business Management and Administration, Sports Entertainment
Grand Canyon University
Phoenix, AZ04-2025
Skills
- Care and Empathy for customers
- Self-Motivated and Dedicated to success
- Customer service experience
- Able to handle escalations and make things right
- Hardware and Software troubleshooting experience
- Strong product knowledge
- Determined to explore processes and improvements
Timeline
Support Representative
Hudl
07.2025 - Current
Server
Blue Sushi Sake Grill
01.2025 - Current
Server
Good Life sports bar
05.2024 - 01.2025
Intramural Referee
Grand Canyon Education
01.2024 - 01.2025
Online Shopper
Hyvee
05.2023 - 07.2024
Server & Hostess
Cafe Diem
08.2021 - 08.2023
High school Diploma -
Gross Catholic High School
Bachelor's - Business Management and Administration, Sports Entertainment
Grand Canyon University