Alexa Schoening
Lincoln
Summary
Professional operations leader with a consistent track record in optimizing processes and driving impactful results. Proven ability to lead teams, implement strategic initiatives, and adapt to changing environments with ease. Able to enhance patient and/or customer satisfaction through effective communication and regulatory compliance, while driving process improvements that foster a collaborative environment. Known for effective collaboration and delivering dependable outcomes. Adept at handling confidential and/or sensitive information.
Overview
9
9
years of professional experience
Work History
Director of Operations
Emerald Nursing & Rehab Lancaster
09.2023 - Current
- Oversee daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Monitor budgets and utilize operational resources.
- Oversee the successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Conduct regular performance reviews to assess team progress, providing constructive feedback and guidance for continuous improvement.
- Collaborate with senior management to develop and execute long-term corporate goals and objectives.
- Mentor and coach team members to foster a productive and engaging work environment.
- Enhance employee engagement by developing training programs, fostering a collaborative culture, and promoting professional development opportunities.
Director of Social Services
Emerald Nursing & Rehab Lancaster
09.2022 - 01.2025
- Facilitated open communication between staff members, promoting teamwork and collaborative problem-solving approaches to challenges faced by patients.
- Established preliminary and comprehensive assessment for social service needs of consumers.
- Ensured compliance with regulatory requirements by diligently monitoring policies and procedures within the department.
- Collaborated with department managers to correct and improve services.
- Increased patient satisfaction by actively addressing concerns and providing timely resolutions.
- Provided crisis intervention support when needed; demonstrating empathy, compassion and resourcefulness to serve patients in times of distress.
- Constructed short- and long-term planning to improve patient programs.
- Led performance improvement projects based on QAPI efforts.
- Conducted investigations for allegations of abuse and neglect and provided detailed written reports to the state of investigation findings.
Elementary Educator
Lincoln Public Schools
08.2016 - 05.2022
- Balanced individual and group instruction to accommodate different academic levels and learning styles.
- Increased parent involvement through consistent communication regarding student progress and upcoming events via newsletters, emails, and conferences.
- Continuously pursued professional development opportunities to stay current on best practices in education and enhance teaching skills for improved student outcomes.
- Assessed student progress by administering tests and evaluating results.
- Improved student participation through implementing innovative classroom strategies and group work assignments.
- Developed strong relationships with students, parents, and colleagues to foster a positive learning environment.
- Planned lessons according to district standards to cover requirements and prepare for standardized tests.
Education
Master of Science - Psychology
Southern New Hampshire University
Manchester, NH01-2023
Bachelor of Science - Education And Human Sciences
University of Nebraska-Lincoln
Lincoln, NE05-2016
Skills
- Team leadership
- Process improvement
- Problem solving
- Communication skills
- Strategic planning and execution
- Teamwork and collaboration
- Customer service
- Operational strategy
- Regulatory compliance
Timeline
Director of Operations
Emerald Nursing & Rehab Lancaster
09.2023 - Current
Director of Social Services
Emerald Nursing & Rehab Lancaster
09.2022 - 01.2025
Elementary Educator
Lincoln Public Schools
08.2016 - 05.2022
Master of Science - Psychology
Southern New Hampshire University
Bachelor of Science - Education And Human Sciences
University of Nebraska-Lincoln
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