Alexander Doty
Omaha,NE
Summary
Experienced customer service professional with outstanding abilities in the areas of problem-solving and communication. Excels in resolving issues quickly and efficiently. Strong ability to build rapport with customers and handle challenging situations with professionalism and empathy. Consistently meets or exceeds performance targets in team environments. Dedicated to providing top-notch service and creating positive customer experiences.
Overview
14
14
years of professional experience
Work History
Delivery Driver
Doordash/Uber
Omaha, NE
02.2025 - Current
- Delivered food orders efficiently, ensuring timely arrival and customer satisfaction.
- Navigated optimal routes using GPS technology to minimize delivery times.
- Maintained accurate records of deliveries and payments for accountability.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
Mechanic
Heartland Pneumatic
La Vista, NE
02.2024 - 06.2025
- Diagnosed and repaired pneumatic systems, ensuring optimal performance and reliability.
- Conducted routine maintenance on equipment to prevent breakdowns and extend lifespan.
- Collaborated with team members to streamline workflows and improve repair processes.
- Mentored junior mechanics, fostering skill development and enhancing team efficiency.
Kinetic Operator Helper
Valmont Industries
Valley, NE
04.2022 - 01.2024
- Grind, polish, sand, and sharpen welded parts to conform to established customer needs
- Operate electric/air hands tools safely and efficiently
- Operate forklift safely to ensure a safe and efficient work environment
- Ensure quality standards are consistently met
- Use and understand ERP system for data collection, work instructions, router, and print
Material Handler
XPO Logistics
Omaha, NE
06.2020 - 02.2022
- Collaborated with team members to meet production deadlines consistently.
- Implemented process improvements that increased efficiency in material handling operations.
- Mentored new hires on safety protocols and operational procedures effectively.
- Monitored stock levels and reported discrepancies to ensure timely replenishment of materials.
Material Handler
Eagle Distributing Company
Fremont, Ne
10.2019 - 05.2020
- Operated forklifts and pallet jacks to transport materials within warehouse efficiently.
- Loaded and unloaded shipments, ensuring accuracy in inventory management.
- Conducted regular inspections of equipment to maintain safety standards and compliance.
- Assisted in organizing warehouse layout to optimize workflow and accessibility.
Laborer
Kings Moving
Gretna, NE
07.2018 - 09.2019
- Treated customer's items with care while moving them from one house or commercial property to the next
- Delivered furniture etc. to homes and commercial properties while ensuring items were kept safe and secure
- Interacted with customers throughout the process and ensure exceptional customer service at all times
Delivery driver/ sales
Jason King
Omaha, NE
02.2013 - 06.2018
- Scan and load products from warehouse to truck
- Make outbound calls to customers providing excellent customer service
- Delivery products and assemble them at customer houses
- Ensure customers received outstanding customer service by ensuring that every customer contact was treated professionally
Sales Representative
DialAmerica
01.2012 - 01.2013
- Sold highlights magazine and satellite radio
- Excelled in communication by showing empathy towards customer concerns and resolving customer inquiries
- Went above and beyond sales goals
- Maintained excellent customer service with a high call volume
Education
High School - General Studies
Westside High School
05-2009
Skills
Communication skills
- Positive attitude
- Customer service
- Valid Driver's license
- Teamwork and collaboration
- Attention to detail
- Time management
- Dependable and reliable
- Punctual and reliable
- Problem-solving
- Safe driving
- Time management skills
- Loading and unloading
- Clean driving record
- GPS and route planning
- Route management
- Safe driving record
- GPS navigation
- Heavy lifting
- Order picking and processing
Customer service
Sales
Computer literacy
Timeline
Delivery Driver
Doordash/Uber
02.2025 - Current
Mechanic
Heartland Pneumatic
02.2024 - 06.2025
Kinetic Operator Helper
Valmont Industries
04.2022 - 01.2024
Material Handler
XPO Logistics
06.2020 - 02.2022
Material Handler
Eagle Distributing Company
10.2019 - 05.2020
Laborer
Kings Moving
07.2018 - 09.2019
Delivery driver/ sales
Jason King
02.2013 - 06.2018
Sales Representative
DialAmerica
01.2012 - 01.2013
High School - General Studies
Westside High School