Alexandra Valdivia
Omaha
Summary
Professional with strong background in providing exceptional support and resolving customer inquiries. Skilled in communication, conflict resolution, and time management. Known for fostering team collaboration and driving results. Adaptable to evolving demands and committed to delivering high-quality service.
Overview
8
8
years of professional experience
Work History
Member Support Representative
Realtors Property Resource
Omaha, NE
03.2020 - Current
- Demonstrated strong product knowledge to effectively address customer questions and provide accurate information on features, pricing, and promotions
- Resolved complex customer complaints by actively listening to concerns, empathizing with their frustrations, and finding appropriate solutions within company guidelines
- Maintained detailed records of all interactions using CRM software to track customer preferences, history of inquiries/resolutions for future reference
- Served as the main point of contact for customers regarding payment inquiries or disputes
Customer Service Representative
Mutual Of Omaha
Omaha, NE
01.2019 - 03.2020
- Resolved customer inquiries efficiently, enhancing overall satisfaction and retention.
- Trained new staff on company policies and customer service best practices.
- Streamlined processes for handling claims, reducing resolution time significantly.
- Collaborated with cross-functional teams to improve service delivery and communication.
Collections Agent
Foley Business
Omaha, NE
03.2018 - 01.2019
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
- Processed payments and applied to customer balances.
- Maintained high volume of calls and met demands of busy and productive group.
- Negotiated to collect balance in full.
Education
High School Diploma -
Boys Town High School
Omaha, NE05-2012
Skills
- Complaint handling
- Database maintenance
- Problem-solving
- Issue resolution
- Workflow optimization
- Financial transactions
- Customer service
- Customer support
Timeline
Member Support Representative
Realtors Property Resource
03.2020 - Current
Customer Service Representative
Mutual Of Omaha
01.2019 - 03.2020
Collections Agent
Foley Business
03.2018 - 01.2019
High School Diploma -
Boys Town High School