Alexandria Frerichs
Bellevue
Overview
4
4
years of professional experience
Work History
Starbucks Manager
Hyvee
Papillion, NE
06.2024 - Current
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Scheduling and assigning staff
- Ensured the store is up to standard, including product quality, cleanliness and customer satisfactory.
- Managing inventory, ordering weekly and tracking supplies and cost.
Aisles Online Lead
Hyvee
Papillion, NE
08.2022 - 06.2024
- Handled customers needs and provided information about services offered.
- Supervised and trained staff.
- Worked productively to meet order requirements and service expectations.
- Insured quality product was being selected.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Barista
Scooters
Omaha, NE
12.2020 - 08.2022
- Opened the store, setting up machines and merchandise.
- Stocked and cleaned the store, maintaining organization and following guidelines.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
Education
High School Diploma -
Plattsmouth High
Plattsmouth, NE05-2020
Skills
- Verbal and written communication
- Coaching and mentoring
- Sales techniques
- Customer service
- Shift scheduling
- Cross-functional team management
- Staff development
- Partnership development
- Team leadership
Timeline
Starbucks Manager
Hyvee
06.2024 - Current
Aisles Online Lead
Hyvee
08.2022 - 06.2024
Barista
Scooters
12.2020 - 08.2022
High School Diploma -
Plattsmouth High