Alexi Root
Omaha
Summary
Attentive Receptionist with excellent work ethic and positive demeanor. Polished in attending to phone calls and updating calendars and schedules.
Overview
5
5
years of professional experience
Work History
Receptionist/Appointment Coordinator
The Banyan at Montclair
2023.10 - 2024.05
- Schedule appointments for over 100 residents with appropriate physicians outside of facility
- Coordinated transportation to and from appointments varying on resident needs
- Operate a multi-line phone system, directing calls to appropriate recipients, as well as operating overhead page system
- Direct new admits, visitors, and outside vendors to proper locations.
Front Office Supervisor
Cambria Hotel Omaha Downtown
2022.06 - 2023.10
- Primarily supervises evening front desk team members to ensure efficient and smooth operations
- Train new employees to properly use PMS and POS systems
- Resolve guest complaints in a timely manner
- Manage sales, budget, and snack orders.
Front Desk Agent
Cambria Hotel Downtown Omaha
2021.06 - 2022.06
- Greet and check in guests in a timely manner
- Assigned rooms and made keys based on guest requests
- Verify guest Identity, age, and payment information
- Provide information on local events and attractions.
Crew Member
Casey's
2020.10 - 2020.12
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
Crew Member
Wendys Restaurant
2019.02 - 2020.10
- Ensured accurate order fulfillment with diligent attention to details while assembling meals.
- Contributed to increased sales by upselling menu items and promoting special offers.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
Education
High school diploma -
Millard South High School
05.2021
Skills
- Customer service (6 years)
- Guest Services
- Transportation planning
- Problem solving
- HIPAA
- Recordkeeping and bookkeeping
- Scheduling appointments
Timeline
Receptionist/Appointment Coordinator
The Banyan at Montclair
2023.10 - 2024.05
Front Office Supervisor
Cambria Hotel Omaha Downtown
2022.06 - 2023.10
Front Desk Agent
Cambria Hotel Downtown Omaha
2021.06 - 2022.06
Crew Member
Casey's
2020.10 - 2020.12
Crew Member
Wendys Restaurant
2019.02 - 2020.10
High school diploma -
Millard South High School