Alexis Greene
Omaha
Summary
Dedicated professional with demonstrated strengths in customer service, time management, and trend tracking. Survey and diagnose database program issues, resolve user issues, and advise management about systems innovations to improve productivity. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals. I am a sales-oriented professional with expertise in client relationship management, customer satisfaction and retention, and people management. I possess astute business knowledge, and I have experience contributing to strategic planning while delivering improvements in processes, productivity, and costs. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.
Overview
7
7
years of professional experience
Work History
Senior Sales and Service Specialist
Verizon Connect
01.2022 - 08.2023
- Achieved sales and retention quotas with use of established procedures and innovative methods
- Assisted customers with selecting and purchasing products
- Avoided sales errors and delays by processing paperwork accurately and on-time
- Tracked and managed leads with Salesforce and used tools to leverage opportunities for growth and lead development
- Maintained adequate pipeline by checking sales leads daily and expertly following up on warm contacts
- Fulfilled sale demand by building and maintaining successful client relationships consistently delivering world-class customer service
- Overcame customer objections using powerful product demonstrations
- Greeted customers and asked open-ended questions to assess needs.
- Assisted in training new employees on sales techniques and customer service policies.
- Operated POS systems efficiently during checkout processes.
- Participated in team meetings regarding strategies for increasing sales revenue.
- Kept thorough records of customer details and previous sales.
- Handled sales paperwork and payments with high degree of accuracy to minimize recordkeeping errors.
Senior Customer Service Representative
Apple
01.2021 - 01.2022
- Conducted customer service training for new hires.
- Developed and implemented customer service policies and procedures.
- Provided technical support to customers via phone, email, and chat.
- Restored satisfaction and loyalty in customers with serious concerns by using expert communication skills and smoothly resolving various problems.
- Delivered high-quality service to customers by following optimal procedures and implementing creative solutions
- Managed high volume of calls through effective time management and call control skills
- Handled escalated customer issues on behalf of customer service team members.
Senior Sales Representative
ASK-Telemarketing
12.2018 - 12.2019
- Organized department files and maintained accurate databases in Software
- Elevated performance with skilled supervision, training, work direction and guidance for personnel
- Supervised work of office, administrative, and customer service employees to verify adherence to quality standards, deadlines, and proper procedures
- Preserved customer loyalty by quickly and completely resolving complaints
- Resolved customer complaints and answered customers’ questions regarding policies and procedures
- Motivated employees to continuously grow knowledge and enhance abilities.
- Increased customer satisfaction ratings by successfully resolving challenges.
Customer Service Representative
Lincare
12.2016 - 12.2018
- Conducted customer service training for new hires.
- Developed and implemented customer service policies and procedures.
- Provided technical support to customers via phone, email, and chat.
- Assisted customers by providing superb customer service on a daily basis.
- Performed ICD-Coding
- Placed DME and tank orders for customers daily
- Assisted customers with complaints by addressing their needs or promoting to a hiring level.
Education
Business / Nursing - Business Administration And Management
Troy University
Advanced High School Diploma -
Prattville High School
05.2015
Skills
- Medical Terminology
- Information Technology (IT)
- Insurance Knowledge and Verification
- Troubleshooting
- Microsoft
- Windows Server
- Word Document
- Excel
- Windows Etc
- IOS
- Network Administration
- HOSA Organization (2013-2015)
- Paperwork Processing
- Customer Assistance
- Payment Processing
- Product Knowledge
- Inventory Management
- Staff Support
- Sales Records Management
- Strong Communication and Interpersonal Skills
- Positive Customer Engagement
Timeline
Senior Sales and Service Specialist
Verizon Connect
01.2022 - 08.2023
Senior Customer Service Representative
Apple
01.2021 - 01.2022
Senior Sales Representative
ASK-Telemarketing
12.2018 - 12.2019
Customer Service Representative
Lincare
12.2016 - 12.2018
Business / Nursing - Business Administration And Management
Troy University
Advanced High School Diploma -
Prattville High School
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