Alicia Muniz Francia
Omaha
Summary
Self-motivated banking professional offering strong communication and quick thinking skills. Works productively on teams as well as independently in fast-paced environments. Consistently positive and friendly Teller committed to reaching business goals and maintaining long term relationships with our customers.
Overview
7
7
years of professional experience
Work History
Teller
First National Bank of Omaha
Omaha
05.2021 - Current
- Trained employees on cash drawer operation.
- Answered customer inquiries regarding bank products and services.
- Received mortgage and other loan payments, verifying payment dates and amounts due.
- Verified amounts and integrity of every check or funds transfer.
- Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
- Counted currency, coins and checks received to prepare for deposit or shipment to branch banks or Federal Reserve Bank.
- Counted drawers on vacation and quarterly audit required by bank procedures.
- Promoted facility security by monitoring customer behaviors and following established protocols to protect individuals and assets.
- Utilized banking knowledge to recognize customer needs and suggest appreciate services.
- Answer phone calls and help customer with any discrepancies in deposit, researching and make any corrections need it.
- Help customer with fraud activity, disputes and fraud holds to protect customer financial.
- Balanced cash drawers on a daily basis.
- Leveraged customer service and sales abilities to consistently meet performance goals.
- Ordered checks, placed stop payment orders and conducted additional special services for customers.
Front Desk Receptionist
One world Community Center
Omaha
05.2018 - 05.2021
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Schedule appointments and transportation arrangements.
- Direct communication with health insurance agencies to verified coverage and take payments if need it.
- Processed and distributed internal and external communications between any medical staff.
- Greeted visitors warmly and directed them to correct personnel or office.
- Supported the onboarding process for new hires by preparing workspaces and providing orientation materials.
Education
High School Diploma -
Bryan High School
Omaha, Nebraska05-2008
Skills
- Exceptional customer service
- Reliable
- Team player
- Problem solver
- Fluent in Spanish
Timeline
Teller
First National Bank of Omaha
05.2021 - Current
Front Desk Receptionist
One world Community Center
05.2018 - 05.2021
High School Diploma -
Bryan High School