Alicia Lovercheck
Lincoln
Summary
Adept Dental Assistant/Front Desk Receptionist with a proven track record at Dr. Mark J. Ebers DDS, enhancing patient satisfaction and retention through exceptional communication and professionalism. Skilled in Eaglesoft and equipment sterilization, I significantly contributed to a sterile, efficient office environment, excelling in both patient care and dental office administration.
Overview
32
32
years of professional experience
Work History
Dental Assistant/Front Desk Receptionist
Dr. Mark J. Ebers DDS
07.1992 - Current
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
- Increased patient retention by building rapport through excellent communication skills and a friendly demeanor.
- Contributed to office organization by maintaining accurate patient records and updating files regularly.
- Scheduled appointments, prepared bills and received payment for dental services by completing insurance forms, verifying insurance information, and maintaining records.
Education
Associate's Degree - Dental Assisting
Eton Tech
Port Orchard, WA12.1989
Skills
- Equipment Sterilization
- Treatment room setup
- Appointment Scheduling
- Professionalism and Etiquette
- Dental terminology knowledge
- HIPAA Compliance Understanding
- Electronic Charting
- Knowledgeable in Eaglesoft
- Dental records
- Insurance Billing
- Dental office administration
- Data Entry
Timeline
Dental Assistant/Front Desk Receptionist
Dr. Mark J. Ebers DDS
07.1992 - Current
Associate's Degree - Dental Assisting
Eton Tech
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