Alicia Marquez Rodriguez
Omaha,Ne
Overview
4
4
years of professional experience
Work History
Customer Experience Supervisor
JCPenney
05.2020 - Current
- Manage store metrics including ICAP program, product and service sales, customer service, profit, productivity, and attendance
- Manage over 60 associates schedules per week and ensure sales and service were met quarterly.
- Increased company shrink by (45%) and safety initiatives
- Monitor associate's efficiency by utilizing point of sale productivity metrics and provide recognition every month.
- Close payroll and complete other payroll functions including system reports, pay, and ensure HR task are met according to state laws and company policies.
- Schedules and conduct new hire orientation and training; administer ongoing training, coaching and mentor to all associates.
Beauty Advisor
Sephora Inside JCPenney
04.2019 - 05.2020
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Maintained counter and display areas for cleanliness and organization.
- Identified skin and hair needs of customers to provide assistance in choosing best products.
- Promoted additional products and services to increase sales numbers and revenue with diverse selection.
- Ensure credit cards sale were met (2 per day) and Beauty insider program(60%).
Education
High School Diploma -
Omaha South High School
Omaha, NE05.2017
Skills
- Training Programs
- Bilingual (Spanish)
- Microsoft Office Suite
- Leadership Skills
- Administration
Timeline
Customer Experience Supervisor
JCPenney
05.2020 - Current
Beauty Advisor
Sephora Inside JCPenney
04.2019 - 05.2020
High School Diploma -
Omaha South High School
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