Alicia Maughan

• Resolved patient complaints in a timely manner, ensuring a positive experience for all parties involved.
• Hired, trained and supervised employees to maintain team of high performers.
• Conducted regular staff evaluations, providing constructive feedback and setting clear expectations for future performance goals.
• Created and implemented policies to improve operational efficiency and patient care quality.
• Developed strong relationships with patients, fostering trust and loyalty to the clinic.
• Conducted frequent clinic walk-throughs to maintain safe work environment.
• Improved patient satisfaction through effective communication and compassionate care.
• Reduced wait times for appointments by streamlining front office processes, enhancing overall patient satisfaction levels.
• Successfully managed clinic budgets, optimizing resource allocation for maximum efficiency.
• Implemented innovative marketing strategies, increasing patient awareness and attracting new clients to the clinic.
• Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.

• Enhanced clinic efficiency by coordinating staff schedules, ensuring optimal coverage during peak hours.
• Collaborated with clinical staff to develop educational materials for patients, improving their understanding of treatment plans and overall health outcomes.
• Ensured compliance with healthcare regulations by staying up-to-date on industry standards and implementing necessary changes in clinic procedures.
• Reduced patient wait times through effective management of patient flow and resource allocation.

I was the lead receptionist in a very busy Orthopedic clinic. I checked in patients and checked them out after their appointments. I answered phones and scheduled appointments. I spent a lot of time verifying insurances and making sure we had everything we needed for the day to help the clinic run smoothly and efficiently. I was the first person patients would see when they stepped off the elevators so I always had a friendly smile and made them feel welcome and at home.

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Confirmed appointments, communicated with clients, and updated client records.
• Answered phone promptly and directed incoming calls to correct offices.
• Kept reception area clean and neat to give visitors positive first impression.
• Resolved customer problems and complaints.

I floated around to all of the departments at Norfolk Medical Group whenever they needed me.

I typed dictation from all of the providers at Norfolk Medical Group.

Pulled charts, put away charts, filed documents in charts and ran charts to the appropriate departments.