ALICIA PONCE
Bellevue
Summary
Talented leader with a strong background in customer satisfaction. Self-motivated and dependable while achieving quality performance with minimal supervision.
Attentive receptionist with excellent work ethic and positive demeanor. Polished in attending to phone calls and updating calendars and schedules. Organized and dedicated with hands-on experience in administrative roles.
Overview
8
8
years of professional experience
Work History
Receptionist
Stephen Center Inc.
Omaha
12.2025 - Current
- Greeted visitors and directed them to appropriate staff members.
- Managed multi-line phone system and handled incoming calls efficiently.
- Scheduled appointments and maintained calendar for office personnel.
- Assisted with administrative tasks, including filing and document management.
- Processed incoming and outgoing mail, ensuring timely distribution.
- Provided excellent customer service to clients and community members daily.
- Performed data entry tasks into various computer systems accurately and promptly.
Front Desk Receptionist
Behm Muscle and Joint Clinic
Bellevue
08.2024 - 07.2025
- Ensure patients feel acknowledged and comfortable.
- Manage scheduling for patient visits.
- Facilitate patient payment processes.
- Engage with insurance providers to ensure resolution of patient account balances.
- Organize and maintain paperwork systematically.
- Utilize appropriate software to ensure accuracy in appointment and ledger management.
Sales Associate
42 Degrees
Bellevue
07.2022 - 05.2023
- Identified client demands.
- Established rapport with clients to enhance their comfort and foster loyalty.
- Kept store environment tidy and organized at all times.
- Secured client engagement for future buying opportunities.
- Delivered top-tier service in local industry.
- Remain informed in a constantly evolving industry.
- Provided detailed information on products to enhance client knowledge.
- Adhered to company dress code standards.
- Thrived in high-speed work conditions.
Shift Manager
Raising Cane's
Omaha
04.2020 - 06.2022
- Managed customer support.
- Provided a friendly reception to guests.
- Managed cash transactions efficiently.
- Managed and directed phone inquiries.
- Created food items and drinks.
- Maintain cleanliness of surfaces for food safety.
- Cultivated a supportive and cooperative work environment.
- Guided new team members to integrate effectively into the team.
- Maintained precise oversight of food order progress.
General Manager
Subway
Omaha
07.2018 - 01.2019
- Maintain confidentiality of customers and crew alike.
- Resolved customer complaints effectively to ensure repeat business.
- Streamlined operational workflows to enhance efficiency.
- Entered position-specific data using computer systems.
- Demonstrated critical thinking skills in fast-paced settings.
- Demonstrated problem-solving skills to ensure smooth operations.
- Handled tense situations with professionalism.
- Oversaw accurate inventory intake operations.
- Executed daily store opening procedures.
- Manage daily organization of products.
- Created and maintained weekly schedules.
- Delegated specific store tasks to team members.
- Maintained records including new employee details, disciplinary actions, and procedural checklists.
- Conducted bank runs and prepared deposit slips.
- Conducted training sessions for new hires.
- Conducted weekly inventory assessments.
- Scheduled weekly truck deliveries.
- Facilitated regular team discussions each month.
- Make sandwiches for customers (Grubhub, Uber Eats, Remote/Online orders).
- Prep all food; including bread proofing and baking.
- Uphold high standards of cleanliness through regular sweeping, mopping, trash removal, and deep cleaning.
- Facilitated interviews to evaluate potential hires.
- Ensured accurate documentation of payroll on a bi-weekly basis.
Education
High school or equivalent -
Bryan High School
Bellevue, NESkills
- Customer service
- Attention to detail
- Time management
- Cash handling
- Telephone etiquette
- Data entry
- Problem-solving skills
- Team collaboration
- Verbal and written communication
- Administrative skills
- Listening skills
- Workflow organization
Timeline
Receptionist
Stephen Center Inc.
12.2025 - Current
Front Desk Receptionist
Behm Muscle and Joint Clinic
08.2024 - 07.2025
Sales Associate
42 Degrees
07.2022 - 05.2023
Shift Manager
Raising Cane's
04.2020 - 06.2022
General Manager
Subway
07.2018 - 01.2019
High school or equivalent -
Bryan High School