Alisha Johnson
Omaha,
Summary
Outstanding customer service, excellent communication skills with over 15 + years of experience, and possess a positive, professional image at work with co-workers and customers at all times. I am always confident, reliable, motivated, loyal, a multi-tasker, a proven leader, and a 100% dedicated team player looking to grow within the company.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Personal/Home Assistant
Self-Employed
04.2018 - 12.2025
- Responsible for handling transactions at the point of sale including cash, check and credit card payments accurately and in a timely manner
- Keeps business, customer and financial records current and accurate
- Updates several extensive and frequently changing calendars and coordinated all aspects of appointments
- Manages a broad range of responsibilities that allowed clients more time for family activities, networking events, worry-free travel
- Handles incoming calls, bills, invoices and completed appropriate actions daily
- Responsible for running personal errands for home owners
- Ensure clients have a great first and last impression
Clerk Typist II
The City of Omaha
03.2021 - 06.2025
- Lead clerk for the Air Quality Department including but not limited to: answering and handling or transferring calls, emails and in-person submissions
- Completes data entry for NESHAPS, state reporting, and burn permits, filing, scanning, copying and distributing mail to the appropriate department personnel, weekly/monthly recording of air permit updates in both the city and state databases, and yearly maintenance of hard copy files
- Created and closed work orders
- Perfected customer service, able to effectively de-escalate issues that arise with the Omaha residents regarding their garbage collection service
- Outstanding work ethic and high level of personal integrity; confident and consistent
- Impressive attendance and eager to work additional hours when needed
- Strong interpersonal skills and excellent communication skills
- Responsibilities include ensuring, maintaining and keeping employee’s information updated
- Learned several new computer programs, electronic and hard copy filing methods, and how to utilize multiple functions of the copier/scanner/printer through on-the-job training
Clerk Typist II
The City of Omaha
03.2021 - 11.2021
- Create and close work orders
- Outstanding work ethic and high level of personal integrity; Confident and consistent
- Strong interpersonal skills and excellent communication skills (verbal & written)
- Communicates effectively with staff, and visitors, responds to verbal/written inquiries or requests
- Various administrative duties such as filing, sorting and distributing files
- Responsibilities include ensuring, maintaining and keeping employee’s information updated
Cashier/Customer Service
Kwik Shop
02.2015 - 04.2018
- Trained, developed, and evaluated over 30 new hires on customer service protocols
- Voted top employee by customers for outstanding service and cleanest store
- Managed relationships with vendors and service providers, ensuring that all items are invoiced and paid on time
- Completed nightly reports, and managed employees cash limits
- Participated in annual fundraiser for non-profit organization, awarded 1st place twice
- Maintained high team morale and consistently pitched team activities
- Resolved customers complaints and provided expert knowledge regarding products
Education
High School Diploma -
Metro Community College
Omaha, NE05-2013
Skills
- Customer service
- Patience and empathy
- Reliability and punctuality
- Work ethic and integrity
- Time management skills
- Computer proficiency
- Scheduling appointments
- Complaint handling
Certification
- Peer Support Specialist Training Program Complete, September 2025.
Timeline
Clerk Typist II
The City of Omaha
03.2021 - 06.2025
Clerk Typist II
The City of Omaha
03.2021 - 11.2021
Personal/Home Assistant
Self-Employed
04.2018 - 12.2025
Cashier/Customer Service
Kwik Shop
02.2015 - 04.2018
High School Diploma -
Metro Community College