Allison Larr
Omaha
Summary
Dedicated Patient Financial Services Representative with a proven ability to enhance patient understanding of insurance benefits and coverage. Skilled in processing prior authorizations and ensuring timely approvals.
Overview
6
6
years of professional experience
Work History
Patient Financial Services Representative
Nebraska Medical
Omaha
02.2025 - Current
- Reviewed patient insurance information for accuracy and completeness.
- Processed prior authorization requests to ensure timely approvals.
- Communicated with healthcare providers about authorization requirements and updates.
- Maintained detailed records of authorization requests in electronic systems.
- Collaborated with team members to resolve authorization-related issues quickly.
- Assisted patients in understanding their insurance benefits and coverage options.
- Researched patient eligibility, coverage information, and benefit levels.
- Provided support during audits by organizing documentation and responding to inquiries.
- Reviewed authorization requests for accuracy and completeness.
- Monitored daily workflow queues within the department ensuring all tasks are completed accurately and timely.
Cutomer Service Agent
Met Life Insurance
Omaha
11.2020 - 09.2021
- Assisted customers with inquiries and resolved issues efficiently.
- Managed customer accounts and updated information in the system.
- Processed orders and handled returns accurately and promptly.
- Collaborated with team members to improve service delivery standards.
Server
Indian Bear Winery
Utica
08.2019 - 04.2020
- Provided exceptional customer service to enhance guest dining experiences.
- Managed food and drink orders efficiently during peak service hours.
- Collaborated with kitchen staff to ensure timely meal preparation and delivery.
- Maintained cleanliness and organization of dining area throughout shifts.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided excellent customer service to ensure satisfaction.
- Provided exceptional service to high volume of daily customers.
- Took orders from customers accurately and in a timely manner.
Education
GED -
Spotsylvania High School
Spotsylvania, VA05-2006
Skills
- Prior authorization processing
- Insurance verification
- Patient eligibility research
- Electronic records management
- Conflict resolution
- Data entry accuracy
- Problem solving
- Effective communication
- Customer service
- Teamwork and collaboration
- Communication
- Organization
- Multitasking Abilities
Timeline
Patient Financial Services Representative
Nebraska Medical
02.2025 - Current
Cutomer Service Agent
Met Life Insurance
11.2020 - 09.2021
Server
Indian Bear Winery
08.2019 - 04.2020
GED -
Spotsylvania High School
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