ALYSHA HEFEL

Loan Systems Administrator specializing in Encompass and nCino with extensive experience in system administration, automation, and third-party integrations. Proven track record of resolving high-impact production issues, implementing scalable automation, and aligning system functionality with business and regulatory requirements. Actively operating at a Senior level through leadership of cross-functional initiatives, vendor management, and mentorship of junior team members.

• Resolved a critical production issue impacting ~225 loans by identifying plugin behavior and coordinating a vendor-driven fix, restoring closing operations and reducing business risk
• Led end-to-end resolution of a multi-week system issue with minimal direction, independently driving investigation, vendor engagement, and implementation of a permanent solution
• Designed and implemented automation across credit, fee, and disclosure workflows, reducing manual touchpoints and improving data accuracy
• Built and maintained complex Encompass business rules and input forms to enforce compliance requirements and streamline loan processing
• Managed integrations across multiple third-party services including credit, AUS, title, and pricing, ensuring seamless data flow and system reliability
• Partnered with executive leadership and cross-functional teams to translate business requirements into scalable system solutions
• Played a key role in investor overlay automation, ensuring alignment with agency and investor guidelines while reducing manual review effort
• Developed and implemented custom logic (VB.NET / API integrations) to support advanced workflows and improve system performance
• Provided training and guidance to internal teams, improving system adoption and reducing support dependency
• Acted as primary escalation point for complex system issues, consistently delivering resolution for high-impact scenarios

• Certified Encompass Administrator