Alyssa Drummond
Columbus
Summary
Professional with comprehensive experience in front office operations, adept at managing high-volume environments with efficiency and poise. Known for strong communication skills, organizational abilities, and keen attention to detail. Collaborative team player focused on achieving results and adapting to changing needs seamlessly. Proficient in scheduling, customer service, and administrative support, ensuring smooth daily operations.
Overview
5
5
years of professional experience
Work History
Social Services Worker
Nebraska Department of Health and Human Services
Columbus, NE
06.2024 - Current
- Helped individuals in need get assistance by doing cold calls, completing interviews, reviewing application and entering data into a computer system.
- Used many skills like multitasking, communication, and problem solving.
- Received incoming and outgoing calls from clients
- Conducted comprehensive assessments to identify clients'' needs and determine appropriate services.
- Developed strong rapport with clients by demonstrating active listening skills and empathetic understanding of their circumstances.
Receptionist
Cruise & Associates
Columbus, NE
02.2025 - 04.2025
- Scheduled and coordinated appointments, ensuring optimal use of office resources.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Kept confidentiality while assisting client with personal private information
Waitress/Hostess
Valentino's
Columbus, NE
09.2022 - 03.2024
- Provided exceptional customer service by promptly greeting and seating guests, taking accurate orders, and delivering food and beverages in a timely manner
- Handled cash, tips and card payments accurately
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
Sales Associate
Famous Footwear
Columbus, NE
04.2021 - 03.2022
- Monitored sales trends to identify opportunities for upselling and cross-selling within product categories.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
Education
High school diploma -
Columbus High School
Columbus, NE05.2023
Skills
- Multitasking
- Data entry
- Typing speed
- Communication skills
- Organization skills
- Time management
- Customer/Client relations
- Appointment scheduling
Timeline
Receptionist
Cruise & Associates
02.2025 - 04.2025
Social Services Worker
Nebraska Department of Health and Human Services
06.2024 - Current
Waitress/Hostess
Valentino's
09.2022 - 03.2024
Sales Associate
Famous Footwear
04.2021 - 03.2022
High school diploma -
Columbus High School