Alyssa Jordan
Seneca
Summary
Experienced Substance Abuse Counselor delivering exceptional case management and client support. Known for strong organizational skills and dedication to client confidentiality, contributing to improved recovery outcomes through personalized care.
Overview
4
4
years of professional experience
Work History
Substance Abuse Counselor
Sheridan Correctional Center
Sheridan, IL
06.2024 - Current
- Conducted individual and group counseling sessions to address substance abuse issues.
- Developed personalized treatment plans based on client assessments and progress evaluations.
- Collaborated with multidisciplinary teams to ensure comprehensive care for clients.
- Implemented evidence-based therapeutic techniques to enhance recovery outcomes.
- Monitored client behavior and progress, adjusting strategies as necessary for improvement.
- Kept accurate and detailed records to track and document client progress. While maintaining protected health information, PHI security, and privacy along their journey.
Teaching Assistant
The Goddard School
Plainfield, IL
02.2023 - 01.2024
- Assisted teachers in classroom management and lesson planning to enhance student engagement.
- Implemented educational activities that fostered creativity and critical thinking among students.
- Supported individual learning needs by adapting instructional materials for diverse learners.
- Collaborated with educators to assess student progress and develop tailored learning strategies.
- Served as a mentor to new teaching assistants, providing guidance on effective strategies for classroom management and instruction.
Customer Service Representative
Kohls Department Store
Peru, IL
07.2022 - 02.2023
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
- Managed cash register operations, ensuring accurate transactions and balanced drawers.
- Assisted in maintaining store presentation standards through effective merchandising techniques.
- Educated customers on product features, promoting upselling opportunities and enhancing customer satisfaction.
- Collaborated with team members to streamline processes for improved operational efficiency.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
High School Diploma -
Serena High School
Serena, IL05.2022
Illinois Valley Community College
Oglesby, ILIllinois Valley Vocational Center
Oglesby, ILSkills
- Case management
- Clinical documentation
- Client confidentiality
- Relapse prevention
- Customer Service
- Conflict Resolution
- Organization
- Time management
- Adaptability
Timeline
Substance Abuse Counselor
Sheridan Correctional Center
06.2024 - Current
Teaching Assistant
The Goddard School
02.2023 - 01.2024
Customer Service Representative
Kohls Department Store
07.2022 - 02.2023
Illinois Valley Community College
High School Diploma -
Serena High School
Illinois Valley Vocational Center