Amanda Burgos
Omaha
Summary
Developed strong customer service and administrative skills in fast-paced, client-focused environment. Excels in communication, organization, and managing multiple tasks simultaneously. Seeking to transition to new field where these skills can be effectively utilized and further developed.
Overview
4
4
years of professional experience
Work History
Server, Bartender
Sullivans Steakhouse
Omaha, NE
11.2024 - 04.2025
- Managed multiple tables efficiently, enhancing guest satisfaction through attentive service.
- Trained new servers on menu offerings and standard operating procedures.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
Bartender
Rooftop Rose Garden (Benson)
Omaha, NE
08.2024 - 11.2024
- Provided exceptional customer service to enhance guest experiences and satisfaction.
- Managed bar inventory, ensuring timely restocking of supplies and reducing waste.
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Hostess, Server, Food Runner, Expo
OLIVIA
Tampa
10.2021 - 06.2024
- Helps patrons select food and beverages by suggesting courses, explaining the chef’s specialties, identifying appropriate beverage pairings, and answering food preparation questions.
- Transmits orders to bar and kitchen by recording patrons’ choices and identifying patrons’ special dietary needs and special requests.
- Inspect the premises according to quality and sanitation standards and assist in cleaning.
- Transfer important information between the kitchen and the wait staff (e.g. when a customer has a particular request).
Receptionist
RazzleDazzle Barbershop
Riverview, FL
08.2023 - 12.2023
- Managed front desk operations, ensuring smooth guest check-ins and appointments.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Handled cash transactions and maintained sales and payments records accurately.
- Responded to inquiries from callers seeking information.
Education
Some College -
Seminole State College
Lake Mary01.2021
Highschool Diploma - undefined
Foundation Christian Academy
Valrico05.2020
Skills
- Exceptional customer service
- Guest relations management
- Time management
- Scheduling
- Telephone etiquette
- Team collaboration
- Health and safety regulations
LANGUAGES
English
Timeline
Server, Bartender
Sullivans Steakhouse
11.2024 - 04.2025
Bartender
Rooftop Rose Garden (Benson)
08.2024 - 11.2024
Receptionist
RazzleDazzle Barbershop
08.2023 - 12.2023
Hostess, Server, Food Runner, Expo
OLIVIA
10.2021 - 06.2024
Highschool Diploma - undefined
Foundation Christian Academy
Some College -
Seminole State College