Summary
Overview
Work History
Education
Skills
Timeline
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Amanda Goreham

Lincoln,NE

Summary

Professional healthcare administrator with extensive experience in patient registration processes, data accuracy, and customer service. Strong focus on team collaboration, adapting to change, and delivering results. Skilled in patient data entry, insurance verification, and maintaining confidentiality, with excellent communication and problem-solving abilities. Highly reliable and prepared to contribute effectively to dynamic healthcare environment.

Overview

11
11
years of professional experience

Work History

Senior Inpatient Access & Reimbursement Specialist

Madonna Rehabilitation Hospitals-Lincoln Campus
04.2021 - Current
  • Managed high-volume patient traffic during peak hours, prioritizing tasks to maintain efficient workflow.
  • Provided exceptional customer service, addressing patient concerns and answering questions promptly and professionally.
  • Collaborated with other departments to ensure a seamless transition from registration to treatment for patients.
  • Assisted in training new staff members on best practices for patient registration, improving overall team performance.
  • Verified insurance eligibility for patients quickly and accurately, reducing financial discrepancies between patients and providers.
  • Enhanced communication within the team, leading to improved efficiency in handling daily tasks.
  • Reduced registration errors through meticulous data entry and attention to detail.
  • Gathered demographic and insurance information to register patients for inpatient hospitalization.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Secured patient privacy by learning and following HIPAA regulations to keep organization compliant with relevant laws.

Outpatient Therapy Scheduler at Therapy Plus at ProActive

Madonna
12.2020 - 04.2021
  • Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
  • Maintained high levels of customer satisfaction through diligent scheduling coordination.
  • Utilized scheduling software to its full potential, enabling more accurate and efficient planning.
  • Completed daily logs for management review.

Surgery Scheduler

ENT Specialties
03.2016 - 11.2020
  • Educated patients on pre-surgery requirements, such as fasting protocols or medication adjustments, resulting in fewer complications on the day of the procedure.
  • Handled urgent requests effectively, prioritizing cases requiring immediate attention while also balancing routine surgery demands appropriately.
  • Expertly managed planning, scheduling, and coordination of outpatient procedures.
  • Maintained strict confidentiality in handling sensitive patient information, adhering to HIPAA guidelines and clinic policies.
  • Obtained pre-authorizations and pre-certifications ahead of scheduled surgeries.
  • Demonstrated adaptability in managing last-minute schedule changes while minimizing disruption to overall workflow.
  • Resolved scheduling conflicts to maintain high-quality patient services.
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.

Patient Team Member

ALN Medical Management
01.2014 - 02.2016
  • Learned all required tasks quickly to maximize performance.
  • Contributed to team success by completing jobs quickly and accurately.
  • Developed strong cooperative relationships with coworkers and managers.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Addressed and resolved customer complaints in polite and professional manner.
  • Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.

Education

Associate of Science - Healthcare Mangement

Southeast Community College
Lincoln, Nebraska, NE
05-2026

Skills

  • HIPAA compliance
  • Insurance verification
  • Teamwork and collaboration
  • Customer service
  • Attention to detail
  • Problem-solving abilities
  • Multitasking Abilities
  • Verbal and written communication

Timeline

Senior Inpatient Access & Reimbursement Specialist

Madonna Rehabilitation Hospitals-Lincoln Campus
04.2021 - Current

Outpatient Therapy Scheduler at Therapy Plus at ProActive

Madonna
12.2020 - 04.2021

Surgery Scheduler

ENT Specialties
03.2016 - 11.2020

Patient Team Member

ALN Medical Management
01.2014 - 02.2016

Associate of Science - Healthcare Mangement

Southeast Community College

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Amanda Goreham