Amber Burtis
Hastings
Summary
Experienced in coordinating operational tasks within a fast-paced environment, demonstrating strong communication and teamwork skills. Collaborated with staff to enhance service delivery and ensure customer satisfaction, while effectively managing inventory levels to meet demand. Developed and implemented marketing strategies that improved business visibility and vendor negotiations that optimized supply costs. Proven ability to resolve conflicts and maintain quality control standards, contributing to a positive workplace atmosphere.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
17
17
years of professional experience
Work History
Server
Lee's Family Restaurant
Grand Island
08.2024 - Current
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Provided excellent customer service to ensure satisfaction.
- Prepared drinks according to standard recipes.
- Greeted guests and provided menus.
- Stayed informed about daily specials, new menu items, promotions.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Delivered food orders promptly and courteously.
- Took orders from customers accurately and in a timely manner.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Assisted in training new servers.
Business Owner
Twice As Nice
Hastings
08.2020 - 07.2024
- Established marketing strategies, such as social media campaigns, to promote the business.
- Negotiated contracts with vendors for supplies and services.
- Monitored cash flow to ensure proper budgeting of resources.
- Oversaw daily operations of the business and provided guidance when needed.
- Resolved conflicts between employees or customers in a timely manner.
- Managed inventory levels to meet customer demand while minimizing costs.
- Created a customer service policy to ensure customers were satisfied with products or services.
- Initiated cost-cutting measures when necessary without sacrificing quality of products or services.
- Identified and recruited staff members, including managers and sales personnel.
- Kept up-to-date on regulatory changes affecting business operations.
Contractor
B Starr Construction
Hastings
05.2020 - 07.2024
- Coordinated with vendors to ensure timely delivery of materials needed for projects.
- Monitored progress against established timelines for each project to ensure deadlines are met.
- Managed subcontractors throughout the duration of each project, ensuring tasks were completed in a timely manner.
- Performed regular inspections to ensure quality control standards were being met throughout the project life cycle.
- Kept clients informed about progress status updates throughout the entire process.
- Provided guidance and training to new team members as needed in order to meet performance goals.
Management
The Goldenrod Cafe
Hastings
04.2008 - 06.2019
- Provided guidance to management on employee relations issues, performance management, training and development initiatives.
- Oversaw inventory organization and management.
- Performed other duties as assigned by management related to key account management.
- Participated in weekly management meetings discussing progress towards goals set by upper management.
- Assisted in the resolution of incidents by providing expertise on service management processes, including incident management and problem management.
- Worked beside accountant using Quickbooks for Payroll
- Opened and Closed the restaurant
Education
GED -
Nebraska Department of Education
Lincoln, NE05-2011
Some College (No Degree) - Business Administration And Management
Central Community College
Hastings, NESkills
- Customer service
- Order management
- Cash handling
- Food safety
- Conflict resolution
- Team collaboration
- Time management
- Communication skills
- Sales promotions
- Inventory management
- Problem solving
- Quality control
- Vendor negotiation
- Exceptional customer service
- Supply restocking
- Point of sale (POS) system operations
- Service prioritization
- Team member support
- Customer feedback management
- Specials promotion
- Strong work ethic
- Positive and professional
Timeline
Server
Lee's Family Restaurant
08.2024 - Current
Business Owner
Twice As Nice
08.2020 - 07.2024
Contractor
B Starr Construction
05.2020 - 07.2024
Management
The Goldenrod Cafe
04.2008 - 06.2019
GED -
Nebraska Department of Education
Some College (No Degree) - Business Administration And Management
Central Community College