Amber Johnson

Dynamic customer service professional with a proven track record, excelling in conflict resolution and active listening. Recognized for enhancing customer loyalty and satisfaction through empathetic communication and effective problem-solving. Skilled in data entry and team development, consistently exceeding performance metrics and fostering a positive team environment.

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

• Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
• Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
• Used Microsoft Excel to develop inventory tracking spreadsheets.
• Documentation - Wrote and edited documents to keep staff informed on policies and procedures.

• CPR Training - 2010
• Keno Certified Expert - 2018