Summary
Overview
Work History
Education
Skills
Timeline
AssistantManager

Amber Kuenstling

Bellevue

Summary

Results-oriented leader with extensive experience in driving sales performance and optimizing team operations. Proven ability to enhance revenue through effective coaching and leadership, equipping team members with strategies to increase sales. Expert in maximizing work center efficiency by strategically scheduling tasks and delegating responsibilities, ensuring all team members are aligned and accountable for their contributions. Skilled in managing payroll effectively, fostering a culture of accountability to ensure adherence to scheduled shifts. Adept at implementing new initiatives, with a strong focus on guiding and supporting teams through periods of change to achieve seamless transitions. Excellent collaborator with a proven ability to partner with vendors, ensuring product availability during peak sales seasons, contributing to meeting and exceeding customer demands and business objectives. Passionate about creating a high-performing team culture prioritizing customer satisfaction, operational excellence, and continuous improvement.

Overview

17
17
years of professional experience

Work History

TOPS

LimoLink
06.2024 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Skilled at working independently and collaboratively in a team environment.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Logistics Manager

LimoLink
06.2021 - 06.2024
  • Demonstrated expertise in issue resolution and customer retention
  • Managed customer service operations, focusing on logistics management and ensuring high levels of customer satisfaction
  • Ensured regulatory compliance in all aspects of logistics operations, including transportation safety standards and customs requirements.
  • Managed a team of logistics professionals, providing coaching and guidance for career development and skill enhancement.

Senior Client Services/Logistics Representative

LimoLink
06.2014 - 06.2021
  • Efficiently handled inbound phone calls, internal inquiries, email correspondence, and various requests
  • Fostered strong, long-term relationships with a diverse client base
  • Collaborated with team members to deliver exceptional service in every interaction
  • Oversaw daily deviation and quality management
  • Managed escalations and deviations promptly to ensure customer satisfaction

Team Leader

Target
10.2008 - 06.2014
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
  • Increased sales performance with effective merchandising displays and promotions.

Education

Associate of Science - Business

Metropolitan Community College
Omaha, NE
05-2026

Skills

  • International Logistics
  • Issue Resolution
  • Customer Retention
  • Customer Service Management
  • Logistics Management
  • Critical thinking
  • Relationship building
  • Call center experience
  • Scheduling
  • Team management

Timeline

TOPS

LimoLink
06.2024 - Current

Logistics Manager

LimoLink
06.2021 - 06.2024

Senior Client Services/Logistics Representative

LimoLink
06.2014 - 06.2021

Team Leader

Target
10.2008 - 06.2014

Associate of Science - Business

Metropolitan Community College
Amber Kuenstling