Amber Williams
Omaha
Summary
Dynamic professional with expertise in customer service and team collaboration, honed at Metlife. Proven ability to resolve conflicts and enhance customer satisfaction. Skilled in cash handling and communication, consistently achieving high-quality service delivery. Recognized for building strong relationships and mentoring peers, contributing to a 20% improvement in team efficiency.
Knowledgeable Administrative Assistant with solid background in creating high-quality beverages and providing exceptional customer service. Consistently recognized for maintaining clean and efficient work environment, contributing to team success. Demonstrated abilities in managing inventory and cash handling.
Overview
9
9
years of professional experience
Work History
Barista
Scooter's Coffee
09.2025 - Current
- Prepared high-quality coffee beverages following established recipes and standards.
- Maintained cleanliness and organization of workstations to ensure efficient operations.
- Assisted customers with menu selections, enhancing overall satisfaction and experience.
- Operated cash register accurately, handling transactions and managing customer payments.
Restaurant Waiter
Greek Islands Restaraunt
09.2016 - 10.2025
- Delivered exceptional customer service, ensuring a positive dining experience for all guests.
- Assisted in menu presentations, providing detailed information about food and beverage selections.
- Coordinated with kitchen staff to ensure timely delivery of orders and accurate meal preparation.
- Handled cash transactions efficiently, maintaining accuracy in processing payments and issuing receipts.
- Managed table settings and cleanliness, creating inviting environments for patrons throughout shifts.
- Adapted to high-pressure situations, effectively balancing multiple tables during peak hours.
- Collaborated with team members to streamline service operations and improve workflow efficiency.
- Provided support during training of new staff, sharing knowledge on service standards and procedures.
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
- Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
Paraprofessional
Omaha Public Schools: Miller Park Elementary
08.2022 - 10.2023
- Supported classroom instruction through individualized student assistance and engagement strategies.
- Collaborated with teachers to implement lesson plans and adapt materials for diverse learners.
- Monitored student behavior, ensuring a safe and productive learning environment.
- Assisted in developing and maintaining positive relationships with students and families.
- Tracked student progress, providing feedback to educators for tailored instructional adjustments.
- Mentored new paraprofessionals, sharing best practices for effective classroom management techniques.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
- Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
- Enhanced student support by delivering one-on-one and small group assistance in various subjects.
- Fostered a positive learning environment by establishing strong rapport with students, parents, and faculty members.
Customer Care Representative
Metlife
11.2019 - 03.2020
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed high-volume calls while maintaining quality assurance standards for service delivery.
- Collaborated with cross-functional teams to enhance customer experience and streamline support processes.
- Trained new representatives on company policies, procedures, and best practices for customer interactions.
Education
Bachelor of Science - Medical Administrative Assistant
Grand Canyon University
Phoenix, AZ01-2028
Associate of Science - Medical Administrative Assitant
Ultimate Medical Academy
Clearwater, FL09-2020
High School Diploma -
Omaha South High School
Omaha, NE05-2006
Skills
- Cash handling
- Coffee preparation
- Order accuracy
- Team collaboration
- Conflict resolution
- Time management
- Payment processing
- Training and mentoring
- Communication skills
- Problem resolution
- Student engagement
- Relationship building
- Friendly and outgoing
- Attention to detail
- Team player
- Problem-solving
- Opening and closing duties
- Active listener
- Exceptional customer service
Accomplishments
- Consistently rated "excellent" in customer surveys regarding server friendliness, promptness and attentiveness.
Languages
English
Full Professional
Timeline
Barista
Scooter's Coffee
09.2025 - Current
Paraprofessional
Omaha Public Schools: Miller Park Elementary
08.2022 - 10.2023
Customer Care Representative
Metlife
11.2019 - 03.2020
Restaurant Waiter
Greek Islands Restaraunt
09.2016 - 10.2025
Bachelor of Science - Medical Administrative Assistant
Grand Canyon University
Associate of Science - Medical Administrative Assitant
Ultimate Medical Academy
High School Diploma -
Omaha South High School