Summary
Overview
Work History
Education
Skills
Timeline
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Amy Abel

David City,NE

Summary

With a proven track record at Comfort Keepers, where I significantly increased service hours, I excel in staff management and client care, demonstrating strong communication and organizational skills. My approach has consistently enhanced client satisfaction and team efficiency, leveraging my expertise in medical records management and emotional awareness to foster loyalty and improve processes. Developed key skills in client-focused environment, excelling in relationship management and strategic planning. Seeking to transition into new field where these skills can be utilized to drive success. Capable of fostering client satisfaction and delivering impactful results in diverse settings. Client care professional with extensive experience in fostering client relationships and driving customer satisfaction. Known for strong focus on team collaboration and adaptability in changing environments. Skilled in strategic planning and conflict resolution, ensuring seamless client interactions and high-quality service delivery. Personable and results-driven professional with talent for building strong client relationships and enhancing customer satisfaction. Demonstrates comprehensive understanding of client needs and ability to implement effective care strategies, leveraging proficiency in communication and conflict resolution. Committed to driving positive client outcomes and fostering supportive environment.

Overview

28
28
years of professional experience

Work History

Director of Client Care

Comfort Keepers
12.2023 - Current
  • Started a year ago at 1100 hours per week and in my year of employment at Comfort Keepers I got the hours up to just shy of 2500 a week
  • My closing rate is 99%
  • Enhanced client satisfaction by implementing effective communication strategies and addressing concerns promptly
  • Developed strong relationships with key clients, ensuring long-term loyalty and repeat business
  • Implemented feedback collection processes to gather valuable insights from clients for continuous improvement efforts
  • Leveraged data-driven analysis tools to identify areas for process improvement within the department
  • Managed a team of client care specialists, providing guidance and support to ensure high-quality service delivery
  • Conducted regular staff training sessions to maintain high levels of competence within the Client Care team
  • Responded to all client inquiries and asked appropriate questions to facilitate resolution
  • Answered customer questions via telephone, email, and live chat services
  • Interacted with team members across departments to research and resolve customer issues
  • Provided excellent customer service by following up with clients, mailing out applications and responding to incoming calls
  • Provided friendly greeting to visitors and gave knowledgeable and authoritative responses
  • Finalized sales, processed payments and scheduled deliveries
  • Explained available products and services, demonstrated features, and used persuasive communication strategies to redirect concerns
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty
  • Successfully managed budgets and allocated resources to maximize productivity and profitability
  • Streamlined client onboarding process for improved efficiency and reduced time to completion

Case Manager

Caringfriends In Home Care
05.2022 - 11.2023
  • Developed and implemented comprehensive case management plans to address client needs and goals
  • Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients
  • Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources
  • Monitored clients' progress and tracked client services to provide crisis interventions
  • Provided leadership, guidance and support to staff members
  • Transported clients for medical and personal outings
  • Assisted clients with living independently through skill-building and mentoring in areas such as housekeeping adaptations and preparation of healthy meals
  • Communicated regularly with clients' families to provide updates on health and wellbeing
  • Provided direct personal care and administrative services to clients
  • Supported families through difficult times by offering emotional support and education on important care tasks
  • Assisted with end-of-life care
  • Went to homes and did assessments
  • Developed and implemented care plans for clients
  • Trained new staff members on best practices for home health care
  • Researched and recommended community resources to meet clients' needs
  • Hired and fired employees
  • Did all new employees onboarding and training and paperwork
  • Did my staffs mileage every other week
  • Communicated with staff and clients and family members each week and some were multiple
  • Helped implement our CROWN values
  • Did my own schedule for 35 employees and I got up to around 80 clients
  • Had great relationships with Aging Partners, VA, Medicaid waiver case workers and worked with at least one of them on daily basis
  • Increased territory hours by 500 in 3 months

Health Information Manager

David Place
03.2016 - 05.2022
  • Review recordkeeping procedures for patients and doctors
  • Maintain relationships with medical providers
  • Communicate almost daily with them
  • Collaborate closely with physicians and nursing staff to improve quality of patient records documentation
  • Participate in committees to discuss electronic health records and methods to improve overall workflows
  • Scan and attach all residents documents and information
  • Order nursing supplies weekly
  • Schedule Doctors rounds
  • Make residents hard and soft charts
  • Did all COVID-19 testing and tracking
  • Deal with family and residents concerns
  • Do one on one with challenging residents
  • Follow policy and procedures
  • Job fairs
  • Did CNA schedule 18 months
  • Orientate new employees to HIPPA and confidentiality
  • Help with conducting meetings

Physical Therapy Aide

Butler County Health Care Center
01.2007 - 12.2015
  • Assisted answering phones, scheduling appointments, filing documents and processing payments
  • Enforced safety procedures with all patients
  • Performed electrical stimulation, ultrasounds, matrix, myofascial release and spot massages to improve patient movement and functions
  • Maintained supply inventory by placing orders when supplies ran low
  • Worked side by side with Therapists
  • Worked with patients from age 8 to 90

Sales Associate

Kelly Jewelry
01.2002 - 12.2006
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
  • Provided positive first impressions to welcome existing, new and potential customers
  • Helped customers locate products and checked store system for merchandise at other sites
  • Answered customer questions regarding sizing, accessories and proper care for merchandise
  • Did Appraisals
  • Jewelry repair
  • Solved customer challenges by offering relevant products and services
  • Maintained customer satisfaction with quick and professional handling of product returns
  • Went to shows and purchased jewelry for the store
  • Evaluated inventory and delivery needs and optimized strategies to meet customer demands

CNA

St. Josephs Villa
07.2000 - 09.2006
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing
  • Checked patient vitals such as temperature, blood pressure and blood sugar levels
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives

Sales Associate

Nebraska Sports
06.2000 - 01.2002
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
  • Provided positive first impressions to welcome existing, new and potential customers
  • Helped customers locate products and checked store system for merchandise at other sites
  • Answered customer questions regarding sizing, accessories and proper care for merchandise
  • Prepared merchandise for sales floor by pricing or tagging
  • Open and closed store

Retail Store Manager

American Eagle
05.1997 - 05.2000
  • Managed store organization, maintenance and purchasing functions
  • Trained team members in successful strategies to meet operational and sales targets
  • Resolved customer service issues promptly
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets
  • Scheduling
  • Hiring and firing
  • Met daily, weekly, monthly and yearly goals
  • Flew to district meetings

Education

CNA -

Central Community College
Columbus, NE

Medication Aide -

Central Community College
Columbus, NE

Associate of Applied Science - Broadcasting/Communication

Northeast Community College
Norfolk, NE
05.1997

High School Diploma -

Pender High School
Pender, NE
05.1994

Skills

  • Multi-tasker
  • Organized and efficient
  • Prioritize and time management
  • Communication
  • Team player
  • Computer skills
  • Work together to solve problems with co-workers and other departments
  • Staff Management
  • Direct Patient Care
  • Patient Assessments
  • Quality Assurance Controls
  • Emotional Awareness
  • Staff Training
  • Progress Evaluation
  • Medical Records Management
  • Insurance Regulations
  • Multitasking and Organization
  • Conflict Resolution
  • Verbal and Written Communication
  • Home Visits and Inspections
  • Patient Intervention
  • Determine Medical Necessity
  • Optimize Staff Performance
  • Sales support
  • Client retention
  • Lead management
  • In-home assessment
  • Adaptability and flexibility
  • Physician Rounds
  • Self motivation

Timeline

Director of Client Care

Comfort Keepers
12.2023 - Current

Case Manager

Caringfriends In Home Care
05.2022 - 11.2023

Health Information Manager

David Place
03.2016 - 05.2022

Physical Therapy Aide

Butler County Health Care Center
01.2007 - 12.2015

Sales Associate

Kelly Jewelry
01.2002 - 12.2006

CNA

St. Josephs Villa
07.2000 - 09.2006

Sales Associate

Nebraska Sports
06.2000 - 01.2002

Retail Store Manager

American Eagle
05.1997 - 05.2000

Medication Aide -

Central Community College

Associate of Applied Science - Broadcasting/Communication

Northeast Community College

High School Diploma -

Pender High School

CNA -

Central Community College
Amy Abel