Amy Davidson

• Directed daily operations to enhance guest satisfaction and service quality.
• Implemented cost-control measures, optimizing budget allocations across departments.
• Developed training programs for staff, improving employee performance and retention rates.
• Streamlined communication protocols between departments to foster collaboration and efficiency.
• Oversaw property maintenance schedules, ensuring compliance with safety standards and regulations.
• Established partnerships with local businesses to drive community engagement and brand visibility.
• Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
• Assisted in recruiting, hiring and training of team members.
• Trained and guided team members to maintain high productivity and brand standard metrics.

• • Fostered performance-oriented environment focused on promoting team collaboration, personal accountability, and long-term business success.
• • Enhanced team engagement and performance with daily updates and informational meetings.
• • Managed and mentored staff to carry out operational directives with high productivity and accuracy.
• • Disciplined and maintained staff to deliver hospitable, professional service reflecting business initiatives.
• • Motivated and led team members to work together to achieve targets.
• • Applied knowledge of coverage needs and individual employee strengths to produce successful team schedules.
• • Responsible for the operation of the hotel including, but not limited to the execution of strategic Sales and Marketing Plans and initiatives, adherence to the hotels approved operating expenses
• Preparation of reports pertaining to the operation of the sales activity, annual and monthly Forecast, , Guest Feedback.
• • Researched, evaluated, and resolved discrepancies and customer concerns.

• Operational Leadership: Manage day-to-day operations across departments (front desk, housekeeping, maintenance) to ensure efficiency and brand compliance.
• Guest Satisfaction: Resolve difficult guest issues, handle complaints professionally, and implement strategies to increase service quality.
• Staff Management: Hire, train, schedule, and evaluate staff performance.
• Financial Performance: Assist the GM with budgeting, expense control, and monitoring revenue streams.
• Safety and Maintenance: Ensure compliance with safety protocols and oversee property maintenance.

• Cultivated new accounts and provided value-added services to existing clients to increase overall revenue.

• Reviewed credit records to evaluate customer histories.

• Performed research and due diligence to resolve issues.

• Updated accounts with documentation of interactions and current information.

• Utilized prescribed scripts and friendly but firm attitude with full knowledge of contractual requirements and legal remedies.

• Verified details of transactions, funds received and total account balances.

• Reached out to customers to discuss late payments and options for remitting amounts due.

• Effectively negotiated restructuring of loan payments.

• Oversaw and trained new employees on collection methods, documentation requirements and performance strategies.

• Trained employees on additional job positions to maintain coverage of roles.

• Collaborated with staff to maximize customer satisfaction, streamline procedures, and improve bottom-line profitability.

• Administered annual operating and capital budget to facilitate profitability.

• Established and maintained positive relations with drivers, creating work environment to embrace, promote and lead continuous improvement efforts.

• Managed daily scheduling of labor and equipment needs and changes, embracing continuous improvement efforts.

• Analyzed and reported on GPS tracking reports in effort to create efficiencies regarding conserving fuel, reducing idle time.

• Tracked and scheduled preventive maintenance services for trucks and heavy equipment statewide through inside company mechanics and outside vendors.

• Addressed questions, problems or requests for service or equipment.

• Documented services performed, operations information and dispatch details in system.

• Managed monthly purchase order shipments by deadline and cancellation dates.

• Developed contract terms and conditions and administered contract changes.

• Authorized payments for purchases and kept information accessible by sorting and filing documents.

• Prepared contract agreements and other documentation.

• Prepared, coordinated, and communicated price quotes, terms of

sale, delivery dates and service obligations to customers and contractors.

• Conducted market research to determine appropriate pricing.

• Analyzed competitive prices, products, and market-related information.

• Determined recurring business needs and maintained necessary inventory levels.