Amy Day
Omaha,NE
Summary
Detail-oriented support professional with strong organizational skills. Effective communication skills. Dependable, accurate, team player who gets work done with a positive attitude. Have enjoyed great working relationships with colleagues.
Overview
39
39
years of professional experience
Work History
Senior Policy Support Specialist
IAT Insurance Group
08.2013 - Current
- Process policies, endorsements, cancellations and reinstatements ensuring accuracy of state licensing agreements, premiums, dates, deductibles, and required forms. Contact agents when needed. Involve underwriter when needed. Document file.
- Direct certified policy requests to correct department. Compile those belonging to us . Ensure all forms are present and send them certified to adjuster.
- Run loss runs for BRK/BND, all Legacy policies and all Inland Marine policies. Forward other requests to appropriate departments in a timely manner.
- Assist Premium Audit team. Determine if a DNOC should be requested or issue an estimated audit endorsement on a non-productive audit. Ordered audits on behalf of our auditors. Tracked receipt of an audit, receipt of a DNOC and checked that the policy has actually canceled if non-compliant. Document all audit transactions and correspondence in the Audit Database, OnBase or Point.
- Research and correct or process Accounting requests when agent statements do not balance. Monitor the Suspense Policy worksheet. This involves researching a missing policy, contacting the agent and processing the policy.
- Enter quote submissions into Unity. Index the backscan files.
- Review daily and month-end reports for possible policy errors. Determine if an error, request it be corrected and ensure it does get corrected.
Data Entry Clerk/Lead
Priority Data
09.2001 - 07.2013
- Entered data for a variety of jobs (basic keyboarding) following the job-specific rules for each project.
- Became a floor lead. Trained co-workers and answered questions. Verified others' work. Communicated with the supervisor and informed supervisor of any issues. Started as a work-at-home employee, transferred to in-house in 2009. and a lead in 2011. This was a fast-paced, production-oriented position.
Elementary Principal's Secretary
Brookings School District
08.1988 - 02.1995
- Kept attendance records and completed state reports, maintained student contact records.
- Scheduled parent-teacher conferences for 320 children.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Above all had good relationships with the staff, parents, children, and community.
Secretary to Assistant Superintendent of Schools
Brookings School District
08.1984 - 08.1988
- Administrative Secretarial Duties. Greeted office visitors, scheduled appointments, typed correspondence, assisted with monthly payroll, typed purchase orders, reconciled inventory. General record keeping.
Education
Bachelor of Arts - German/Secretarial Science
South Dakota State University
Brookings, SD12.1981
Skills
- Attention to Detail
- Effective Communication
- Process Improvement
- Team Collaboration
- Problem Solving
- Task Prioritization
- Adaptability and Flexibility
- Organization
Timeline
Senior Policy Support Specialist
IAT Insurance Group
08.2013 - Current
Data Entry Clerk/Lead
Priority Data
09.2001 - 07.2013
Elementary Principal's Secretary
Brookings School District
08.1988 - 02.1995
Secretary to Assistant Superintendent of Schools
Brookings School District
08.1984 - 08.1988
Bachelor of Arts - German/Secretarial Science
South Dakota State University
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