Amy Mews
Lincoln
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate with strong organizational skills. Ready to help a team achieve company goals. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
6
6
years of professional experience
1
1
Certification
Work History
IT Infrastructure Engineer
Nelnet, Inc.
07.2019 - Current
- Provided technical support and troubleshooting to internal and external clients.
- Participated in system development life cycle from requirements analysis through system implementation.
- Managed use of various types of databases and configured, installed and upgraded new ones.
- Facilitated installation processes to deliver project requirements on time.
- Participated in development meetings for high-value customers and business operations updates.
- Fostered positive and performance-oriented environment by implementing successful reward systems.
IT Business Analyst
Nelnet, Inc.
05.2017 - 07.2019
- Collaborated with stakeholders to define project objectives and criteria.
- Performed gap analysis to identify areas of improvement.
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
- Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.
Education
Bachelor of Science - Information System & Technology
Doane University
Lincoln12.2023
High School Diploma -
West Lyon High School
Inwood05.1999
Skills
- Decision-Making Skill
- Infrastructure Projects
- Compliance Understanding
- Windows Servers
- Network Hardware and Software Maintenance
- Application Administration
- Identify Requirements
- Technical Support and Assistance
Certification
ISSO2 Certified - 2023
BA04 - Eliciting and Writing Effective Requirements Certification - 2018
Timeline
IT Infrastructure Engineer
Nelnet, Inc.
07.2019 - Current
IT Business Analyst
Nelnet, Inc.
05.2017 - 07.2019
Bachelor of Science - Information System & Technology
Doane University
High School Diploma -
West Lyon High School
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