Amy Pinkston
Kearney
Summary
Meticulous Order Entry Specialist with proven expertise in order processing and inventory management. Strong attention to detail ensures accurate order fulfillment and customer satisfaction.
Overview
24
24
years of professional experience
Work History
Order Entry Specialist
ICP Group
Norton
02.2025 - 05.2026
- Processed customer orders accurately using internal order management systems.
- Coordinated with sales team to clarify order details and specifications.
- Monitored inventory levels to ensure timely order fulfillment and stock availability.
- Monitored inventory levels and placed re-order requests.
- Assisted in resolving order discrepancies through effective problem-solving techniques.
- Collaborated with shipping department to schedule timely dispatch of orders.
Warranty Administrator
Lisa Warranty
Mogadore
05.2024 - 02.2025
- Processed warranty claims efficiently for various consumer products.
- Reviewed customer documentation to verify warranty eligibility.
- Communicated with customers regarding claim status and requirements.
- Coordinated with service centers for repair and replacement processes.
- Assisted in training new staff on warranty procedures and policies.
- Processed warranty paperwork for accurate documentation, reporting and filing.
- Developed and maintained relationships with vendors, suppliers, and other third-party providers related to warranty services.
- Resolved discrepancies in warranty coverage for customers.
- Followed up on payments for outstanding claims.
Senior Credit Representative
First National Bank Omaha
Kearney
01.2021 - 04.2024
- Managed credit inquiries and resolved customer issues effectively.
- Reviewed and analyzed credit applications for approval decisions.
- Educated clients on banking products and credit policies clearly.
- Maintained accurate records of transactions and customer interactions diligently.
- Prepared detailed reports summarizing credit decisions for management review.
- Performed collection activities on past due accounts.
- Advised sales team on the appropriate terms to offer new clients based on their credit history.
- Ensured compliance with federal regulations related to consumer lending practices.
- Handled escalated client issues related to late payments or nonpayment.
- Investigated customer payment discrepancies or disputes in a timely manner.
Machine Operator
Shearer's Snacks
Burlington
10.2019 - 01.2021
- Operated machinery to produce snack products efficiently.
- Monitored equipment performance and reported issues promptly.
- Maintained cleanliness and organization of the production area.
- Followed safety protocols to ensure a safe working environment.
- Assisted in training new operators on equipment use and procedures.
- Adjusted machine settings based on product specifications and requirements.
- Observe machine operations to detect any problems or defects in the finished product.
- Carry out regular safety checks on machinery prior to operation.
- Comply with company policies regarding quality control procedures.
- Monitor the feed and speed of machines during the machining process.
Office Manager
Marketing Management
Central City
09.2011 - 04.2018
- Managed office operations and maintained a productive work environment.
- Oversaw supply inventory and ordered office materials as needed.
- Streamlined administrative processes to improve office efficiency.
- Implemented filing systems to organize documents and records effectively.
- Assisted in budgeting and financial reporting for department expenses.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Managed office inventory and placed new supply orders.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
Manager
SUBWAY®Restaurants
Kearney
10.2002 - 07.2011
- Managed daily operations to ensure efficient service and food quality.
- Trained and supervised staff to maintain high performance standards.
- Implemented inventory control measures to reduce waste and improve supply chain efficiency.
- Developed staff schedules to optimize labor costs and meet customer demand.
- Ensured compliance with health and safety regulations in food preparation areas.
- Resolved customer complaints swiftly to maintain satisfaction and loyalty.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Trained employees on additional job positions to maintain coverage of roles.
- Provided leadership during times of organizational change or crisis situations.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
Education
High School Diploma -
Cozad High School
Cozad Ne05-2004
Skills
- Order processing
- Data entry
- Inventory management
- Warranty processing
- Credit analysis
- Customer relationship management
- Attention to detail
- Time management
- Training and mentoring
- Quality assurance
- Reporting and documentation
- Purchase order management
- Tracking packages
- Shipment processing
Timeline
Order Entry Specialist
ICP Group
02.2025 - 05.2026
Warranty Administrator
Lisa Warranty
05.2024 - 02.2025
Senior Credit Representative
First National Bank Omaha
01.2021 - 04.2024
Machine Operator
Shearer's Snacks
10.2019 - 01.2021
Office Manager
Marketing Management
09.2011 - 04.2018
Manager
SUBWAY®Restaurants
10.2002 - 07.2011
High School Diploma -
Cozad High School