Summary
Overview
Work History
Education
Skills
Timeline
Generic

Amy Strong

Hickman

Summary

Dedicated receptionist with strong organizational skills, adept at enhancing customer relations and operational efficiency. Proven ability to manage front desk operations and provide exceptional service.

Overview

11
11
years of professional experience

Work History

Receptionist

Copple YMCA
Lincoln, Ne
08.2023 - Current
  • Managed front desk operations, ensuring efficient check-in and check-out processes for members.
  • Provided exceptional customer service, addressing inquiries and resolving concerns promptly.
  • Coordinated communication between departments to enhance member experiences and operational efficiency.
  • Maintained accurate member records using YMCA management software, ensuring confidentiality and compliance.
  • Trained new reception staff on operational procedures, enhancing team performance and service quality.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.

Vise President/Owner

Pro Care Cleaning
Hickman,Ne
02.2015 - Current
  • Increased customer satisfaction through continuous improvement initiatives and excellent customer service.
  • Managed crisis situations effectively while minimizing disruption to daily operations.
  • Enhanced company performance by implementing strategic plans and overseeing daily operations.
  • Resolved customer inquiries through effective communication and problem-solving techniques.
  • Monthly reconciliation on Quickbooks
  • Daily/weekly billing
  • Act: Daily reports on customer data base

Education

High School Diploma -

Heritage Christian
Louisville, NE

No Degree - Business

Metropolitan Community College
Omaha, NE

Skills

  • Organization skills
  • Time management
  • Telephone skills
  • Data entry
  • Appointment scheduling
  • Customer/Client relations
  • Administrative support
  • Service-oriented mindset
  • Quick books
  • Act
  • Certified in CPR/AED/FIRST AID

Timeline

Receptionist

Copple YMCA
08.2023 - Current

Vise President/Owner

Pro Care Cleaning
02.2015 - Current

High School Diploma -

Heritage Christian

No Degree - Business

Metropolitan Community College
Amy Strong