Amy Wood
Tekamah,NE
Summary
Compassionate Certified Medication Aide with extensive experience at Carter Place, excelling in medication administration and patient care. Demonstrated strong attention to detail and emotional intelligence, significantly reducing medication errors and enhancing patient satisfaction through effective communication and support. Committed to maintaining HIPAA compliance and fostering positive relationships with patients and families.
Overview
2025
2025
years of professional experience
Work History
Certified Medication Aide
Carter Place
- Administered medications under supervision, ensuring compliance with safety protocols.
- Assisted in maintaining accurate patient medication records using electronic health systems.
- Monitored patient reactions to medications, reporting any adverse effects promptly.
- Supported nursing staff in daily operations by preparing medication carts efficiently.
- Participated in training sessions on medication safety and administration techniques.
- Maintained cleanliness and organization of medication storage areas to enhance efficiency.
- Engaged with patients, providing education on medication usage and potential side effects.
- Collaborated with healthcare team members to ensure continuity of care for patients.
- Took patient vital signs, height, and weight measurements and monitored glucose and patient wellbeing.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
- Reduced medication errors by maintaining accurate documentation of administered medications.
- Supported nursing staff by monitoring patients for side effects or adverse reactions to medications.
- Safeguarded patient privacy by adhering strictly to HIPAA regulations during all aspects of medication handling and administration processes.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Promoted patient safety with thorough knowledge of medication interactions and contraindications.
- Maintained high standards of cleanliness and organization within the medication storage area, reducing potential risks associated with cross-contamination or mixups.
- Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
- Provided training and mentoring for newly hired Certified Medication Aides, promoting a consistent level of quality care across all staff members.
- Enhanced patient care by administering medications according to prescribed schedules and dosages.
- Contributed to efficient facility operations by preparing and organizing medications in advance for scheduled distribution times.
- Improved patient satisfaction through clear communication and compassionate bedside manner during medication administration.
- Displayed excellent attention to detail when updating electronic medical records after each instance of administering medicine as per legal requirements.
- Responded promptly to emergency situations involving patients'' health issues related to their medications, coordinating closely with nursing staff for optimal outcomes.
- Streamlined medication administration processes, ensuring timely delivery of required treatments.
- Demonstrated strong knowledge of state regulations governing Certified Medication Aides, ensuring compliance with all relevant guidelines during daily tasks.
- Strengthened interdisciplinary collaboration through active participation in team meetings discussing patients'' progress, concerns, or changes in their medical conditions requiring adjustments in treatment plans.
- Assisted in the management of medication inventory, ensuring the availability of necessary supplies and minimizing waste.
- Monitored medication storage area to maintain medication security and control.
- Counted and recorded medication inventory routinely to maintain medication security and control.
- Reviewed medication orders for accuracy and completeness before administering medication.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Documented medication administration into electronic medical records (EMR) to avoid duplication of medication dosages.
- Prepared medication doses accurately by following medication administration record (MAR) written by healthcare providers.
- Monitored patient responses to medication to report adverse reactions quickly.
- Identified and reported medication errors to avoid distributing wrong medication to patients.
- Reordered medication to maintain adequate supply.
- Unpacked, sorted, counted, and labeled all incoming medications to keep optimum inventory levels.
- Turned and repositioned patients to prevent bedsores.
- Administered psychotropic medications and anxiety education to patients to provide mental health care.
- Reviewed patient progress to document effects of any prescribed medication.
- Assisted in maintaining conducive environment for residents by adhering to infection control policies.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Followed directions of licensed nurses to administer medications and treatments.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
Team Lead/supervisor
Walmart
07.2022 - 04.2024
- Led team in executing project deliverables, ensuring alignment with organizational goals.
- Mentored junior staff, fostering professional development and enhancing team performance.
- Streamlined workflows by implementing best practices, improving overall efficiency of operations.
- Conducted regular performance evaluations, providing constructive feedback to team members.
- Collaborated with cross-functional teams to drive strategic initiatives and optimize processes.
- Analyzed operational data to identify trends, informing decision-making and resource allocation.
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
- Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Conducted regular progress reviews with individual team members to identify areas for improvement and provide guidance on career development opportunities.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Educated staff on organizational mission and goals to help employees achieve success.
- Gathered, organized and input information into digital database.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Supervised daily operations, ensuring adherence to safety protocols and quality standards.
- Trained and mentored team members on effective workflow practices and operational procedures.
- Conducted regular performance evaluations, providing constructive feedback to improve team efficiency.
- Coordinated cross-functional communication between departments to ensure project alignment and timely execution.
- Resolved conflicts within the team, fostering a collaborative and productive work environment.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Managed diverse team, promoting inclusive work environment that leveraged individual strengths.
- Optimized scheduling to ensure full coverage during peak hours without overstaffing, balancing customer service with cost efficiency.
- Fostered culture of continuous improvement, encouraging team to suggest and implement process enhancements.
- Conducted thorough employee evaluations to identify areas for growth and development, leading to more skilled workforce.
- Maintained high safety standards to ensure secure workplace for all employees and visitors.
Hospice Aide
Pathways to Compassion
07.2015 - 09.2021
- Provided compassionate care to patients, addressing individual needs and preferences.
- Assisted with daily living activities, ensuring comfort and dignity for all patients.
- Maintained accurate documentation of patient care and observations in compliance with regulations.
- Collaborated with nursing staff to develop personalized care plans for each patient.
- Educated families on caregiving techniques, enhancing their ability to support loved ones at home.
- Implemented infection control procedures, promoting a safe environment for patients and staff.
- Monitored vital signs and reported changes to nursing staff promptly for timely intervention.
- Supported emotional well-being of patients through active listening and companionship activities.
- Developed strong therapeutic relationships with patients and their families based on trust, empathy, active listening skills, and open communication.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Enhanced patient comfort by providing compassionate, individualized care and addressing specific needs.
- Protected privacy and delivered comfort to preserve dignity of dying patient and family members.
- Reduced patient anxiety and stress by offering a calm, reassuring presence during difficult emotional moments or periods of physical discomfort.
- Enabled family members'' involvement in the hospice experience through effective communication and emotional support.
- Served as an advocate for patients'' rights and interests to ensure that their wishes were respected during all stages of hospice care provision.
- Promoted a holistic approach to end-of-life care by incorporating various relaxation techniques such as music therapy or aromatherapy into daily routines.
- Improved patient satisfaction by assisting with personal hygiene tasks, ensuring cleanliness and dignity.
- Comforted family members, offered attentive listening and high level of emotional support.
- Prevented bedsores and other potential complications by regularly repositioning immobile patients and maintaining proper body alignment.
- Positioned patients to provide comfort and promote better body alignment.
- Collaborated with interdisciplinary team members to develop personalized care plans tailored to each patient''s unique requirements.
- Assisted in the management of end-of-life symptoms through the implementation of non-pharmacological interventions such as massage, guided imagery, or relaxation exercises.
- Ensured continuity of care by accurately documenting patient progress, observations, interventions, and outcomes in medical records.
- Checked and recorded vital signs, noting any significant changes and assisted nurses with treatment.
- Maintained a safe and comfortable environment for patients through regular monitoring of vital signs and reporting changes to medical staff.
- Upheld ethical principles surrounding confidentiality and patient autonomy throughout all interactions with patients, families, colleagues, or other stakeholders involved in hospice care.
Key Holder Supervisor
Dollars General
11.2019 - 06.2021
- Supervised daily operations, ensuring adherence to store policies and procedures.
- Trained and mentored new staff on customer service techniques and product knowledge.
- Managed inventory levels, conducting regular stock assessments to minimize discrepancies.
- Developed staff schedules, optimizing coverage during peak hours for increased efficiency.
Education
No Degree - Medical Assistant
Omaha School of Health Careers
Omaha, NEHigh School Diploma - General Education
Burke High School
Omaha, NE06.1989
Skills
- ADL support
- Resident support
- HIPAA compliance
- Medication dispensing
- Inventory monitoring
- Cart organization
- Specimen collection
- Emergency response
- Clinical documentation
- Attention to detail
- Heavy lifting
- Medical terminology knowledge
- Direct patient care
- Supply restocking
- Willingness to learn
Timeline
Team Lead/supervisor
Walmart
07.2022 - 04.2024
Key Holder Supervisor
Dollars General
11.2019 - 06.2021
Hospice Aide
Pathways to Compassion
07.2015 - 09.2021
Certified Medication Aide
Carter Place
No Degree - Medical Assistant
Omaha School of Health Careers
High School Diploma - General Education
Burke High School