Ana Ramirez Villegas
Lincoln
Summary
Equipped with strong problem-solving abilities, willingness to learn, and bilingual communication skills. Poised to contribute to team success and achieve positive results. Adept at managing multiple priorities and resolving issues efficiently. Seeking to transition into new field where these skills can be effectively utilized and further developed.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Sr. Customer Service Coordinator
Capital One
01.2018 - Current
- Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
- Managed high-volume inbound calls, ensuring prompt assistance and top-notch service.
- Collaborated with cross-functional departments to resolve customer concerns and enhance overall experience.
- Delivered exceptional client service experiences while maintaining compliance with company policies and industry regulations.
Teacher Aid
Community Action
03.2018 - 02.2019
- Maintained safety and security by overseeing students in recess environments.
- Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.
- Supported classroom maintenance and upkeep, organizing books, and materials.
- Supported classroom activities, tutoring, and reviewing work.
- Facilitated activities in small groups to reinforce concepts taught by class teacher.
- Organized materials in classroom spaces based on lecture plans, activity stations or other requirements outlined by teachers.
Bilingual Customer Service Representative
Dr. Leonard's Healthcare
04.2014 - 06.2017
- Assisted customers with Spanish-language inquiries in a timely and professional manner.
- Identified and responded to customer requests and concerns through email, online chat, and phone for both English and Spanish-speaking customers.
Babysitter
01.2011 - 01.2013
- Affectionately cared for four kids of different ages
- Planned activities and prepared lunch/dinner
Education
No Degree - Medical Laboratory Technology
Southeast Community College
Lincoln, NebraskaCertificate - Certified Nurse Assistant
Southeast Community College
Lincoln, Nebraska, NE05-2015
High School Diploma -
Lincoln North Star High School
01.2011
Skills
- Call center experience
- Complaint handling
- Payment processing
- Credit card processing
- Account management
- Returns and exchanges
Awards Acknowledgements
- Certified Nurse Assistant, 2015
- Phlebotomy Course, 2015
- CPR Certificate, 2017
Certification
- CPR Certification
- Phlebotomy
Languages
Spanish
Native or Bilingual
Timeline
Teacher Aid
Community Action
03.2018 - 02.2019
Sr. Customer Service Coordinator
Capital One
01.2018 - Current
Bilingual Customer Service Representative
Dr. Leonard's Healthcare
04.2014 - 06.2017
Babysitter
01.2011 - 01.2013
High School Diploma -
Lincoln North Star High School
No Degree - Medical Laboratory Technology
Southeast Community College
Certificate - Certified Nurse Assistant
Southeast Community College
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