Andrea Aguilar Sanchez
Grand Island
Summary
Dynamic and detail-oriented professional with a proven track record at Burlington Coat Factory, excelling in customer service and team leadership. Recognized for enhancing customer satisfaction and streamlining operations, while fostering a collaborative environment. Adept at time management and implementing efficient processes, ensuring a reliable and organized workspace.
Overview
7
7
years of professional experience
Work History
Fulfillment Associate
Sam’s Club
12.2022 - Current
- Demonstrated adaptability by cross-training in multiple job functions within the fulfillment center.
- Exceeded customer expectations by going above and beyond to ensure fast, accurate, and courteous service throughout the entire fulfillment process.
- Enhanced customer satisfaction by accurately fulfilling orders within tight deadlines.
- Streamlined order processing by implementing efficient picking and packing techniques.
- Consistently met high standards for cleanliness and organization within the fulfillment center, ensuring an orderly working environment for all team members.
- Reduced product damage rates through proper handling, storage, and packaging procedures.
- Followed safety protocols to minimize workplace accidents.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Picked and packed order items.
Receiving Supervisor
Burlington Coat Factory Department Store
02.2022 - 07.2022
- Ensured safe working environment by enforcing safety protocols, and providing necessary personal protective equipment.
- Directed and coordinated roles and responsibilities of receiving floor staff with efficiency and intelligence.
- Organized shipping documents into an efficient filing system for easy retrieval when needed.
- Obtained required documentation to process shipments and support movement.
- Prepared documentation to track and report on damaged or missing items.
Customer Service Supervisor
Burlington
08.2021 - 01.2022
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Coached employees through day-to-day work and complex problems.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Enhanced team productivity through regular coaching, feedback, and performance evaluations.
- Optimized staff scheduling to ensure coverage during peak hours, improving customer access.
- Reduced employee turnover by creating supportive and engaging work environment.
- Preform daily opening and closing tasks efficiently.
- Efficiently prepared bank deposits according company policy.
Customer Service Cashier
Burlington Coat Factory Department Store
10.2020 - 08.2021
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
- Counted money in drawers at beginning and end of each shift.
Sales Floor Associate
Shopko Stores Operating Co. LLC
03.2018 - 06.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Maintained a clean and organized sales floor, ensuring an efficient shopping experience for customers.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Assisted in inventory management, conducting regular counts and restocking merchandise as needed.
Education
No Degree - Criminal Science, Social Work
Central Community College
Grand Island, NEHigh School Diploma -
Grand Island Senior High
Grand Island, NE05.2019
Skills
- Willing to learn
- Attention to detail
- Team leadership
- Customer service
- Time management
- Friendly and courteous
- Detail-oriented
- Punctual and reliable
- Teamwork and collaboration
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Fulfillment Associate
Sam’s Club
12.2022 - Current
Receiving Supervisor
Burlington Coat Factory Department Store
02.2022 - 07.2022
Customer Service Supervisor
Burlington
08.2021 - 01.2022
Customer Service Cashier
Burlington Coat Factory Department Store
10.2020 - 08.2021
Sales Floor Associate
Shopko Stores Operating Co. LLC
03.2018 - 06.2019
No Degree - Criminal Science, Social Work
Central Community College
High School Diploma -
Grand Island Senior High
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