Andrea Dugan
Omaha
Summary
Dedicated professional with first aid certification and water safety instruction. Proven ability to provide exceptional customer service and maintain a safe work environment. Strong leadership ability complemented by a positive attitude.
Overview
5
5
years of professional experience
Work History
Aquatic Management
City of Omaha
Elkhorn
03.2023 - Current
- Supervised and trained lifeguards in first aid and water safety, enhancing team readiness and patron safety.
- Maintained pool chemicals and supervised the operation of pool.
- Provided first aid and water rescue to patrons.
- Maintained pool facility and managed inventory of supplies to ensure optimal operational conditions.
- Achieved strong proficiency in CPR, First Aid, and rescue techniques to provide optimal support to individuals in distress.
- Instructed swim lessons and coached swim team, fostering skill development and competitive performance.
Crew Member
Runza
Omaha
10.2021 - 03.2023
- Performed cashier duties like taking orders, collecting payments, and providing change.
- Developed customer service skills to provide customers with positive experience.
- Participated in team-building activities to enhance collaboration.
Education
Bachelor of Science - Biology
Concordia University Nebraska
Seward, Nebraska12-2028
Skills
- Aquatic management
- Water safety instruction
- Swim coaching
- First aid certification
- CPR training
- Chemical handling
- Money management
- Team collaboration
- Conflict resolution
- Customer service
Affiliations
- Volunteer, Blue River Pet Rescue - Seward, NE (2025-Present)
- Volunteer, Saint Robert's Bellermine Church - Nebraska (2020 - Present)
Accomplishments
- Guard of the Week Award, June and July 2025 - went above and beyond in work duties including coaching, teaching, and guarding.
Timeline
Aquatic Management
City of Omaha
03.2023 - Current
Crew Member
Runza
10.2021 - 03.2023
Bachelor of Science - Biology
Concordia University Nebraska