Andrea Harleman
Craig
Summary
Dynamic Child and Family Services Specialist with a proven track record at the Nebraska Department of Health and Human Services. Expert in crisis intervention and community collaboration, successfully enhancing family stability through individualized service planning. Adept at court advocacy and maintaining confidentiality, fostering trust and achieving positive outcomes for clients.
Overview
25
25
years of professional experience
Work History
Child and Family Services Specialist - Permanency
Nebraska Department of Health and Human Services
08.2017 - Current
- Conducted assessments to determine eligibility for family support services.
- Developed individualized service plans based on client needs and goals.
- Collaborated with community organizations to enhance resource availability for families.
- Provided crisis intervention and support to families in high-stress situations.
- Monitored progress of clients in programs, ensuring compliance with service plan objectives.
- Maintained confidential records and documentation in NFOCUS database.
- Attended and participated staff meetings and training seminars.
- Increased family stability by providing crisis intervention and connecting them to appropriate community supports.
- Safeguarded children''s welfare through thorough risk assessments and timely interventions in high-risk cases.
- Established strong partnerships with community organizations; working together to address systemic issues affecting families in the region.
- Expedited permanency planning for children in foster care through diligent case management and effective collaboration with legal stakeholders.
- Strengthened relationships among families by facilitating group sessions and providing conflict resolution support.
- Constructed comprehensive client treatment plans to establish goals and track progress.
- Contributed to court proceedings, advocating for family's best interests and recommending balanced solutions.
Certified Medical Assistant
Caring Senior Services
09.2014 - 10.2017
- Administered patient care, including vital signs monitoring and medication administration.
- Coordinated patient appointments, ensuring efficient scheduling and minimal wait times.
- Conducted health assessments to identify patient needs and develop care plans.
- Implemented electronic health record systems to enhance documentation accuracy and accessibility.
- Collaborated with healthcare providers to optimize treatment protocols and improve patient outcomes.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Collected and documented patient medical information such as blood pressure and weight.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
Family Support Worker
Better Living Foster Care & Family Services
08.2016 - 08.2017
- Developed individualized support plans for families, enhancing coping strategies and resource access.
- Coordinated with multidisciplinary teams to provide holistic care and ensure compliance with regulatory standards.
- Facilitated workshops on parenting skills, fostering positive family dynamics and resilience.
- Mentored junior staff, sharing best practices in family support services and case management techniques.
- Enhanced family stability by providing comprehensive support and resources tailored to individual needs.
- Connected families with community resources such as housing assistance, financial aid programs, and educational opportunities.
- Developed strong rapport with clients, fostering trust necessary for effective intervention.
- Strengthened families'' resilience through crisis intervention, counseling, and referral services.
- Maintained accurate case documentation, ensuring timely reporting to supervisors and compliance with agency requirements.
- Implemented evidence-based interventions designed to reduce risk factors associated with child abuse or neglect.
- Reported child abuse in accordance with legal standards of mandatory reporters.
- Empowered parents to create nurturing home environments by sharing best practices in positive discipline techniques.
- Contributed significantly towards client success stories by implementing customized support plans based on individual strengths.
- Provided ongoing guidance to at-risk youth, helping them develop essential life skills and coping strategies.
- Visited home environments to help clients develop comprehensive life, technical, and job skills.
- Documented data and completed accurate updates to case records.
Child Care Partner
Children's of Nebraska Hospital
07.2015 - 04.2017
- Supported daily care and activities for pediatric patients to enhance emotional and physical well-being.
- Collaborated with healthcare team to implement individualized care plans tailored to patient needs.
- Monitored vital signs and reported changes in patient condition to nursing staff promptly.
- Educated families on health management techniques, ensuring understanding of treatment protocols.
- Trained new care partners on best practices for patient interaction and support techniques.
- Developed and maintained positive relationships with patients, fostering a supportive environment.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Contributed to a welcoming atmosphere by maintaining clean and organized patient rooms, common areas, and workspaces.
- Facilitated the smooth transition between shifts by providing detailed hand-off reports to incoming care partners.
- Maintained accurate documentation of patient progress, enabling effective communication among healthcare professionals.
- Provided emotional support to patients and families, fostering a positive environment during difficult times.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
Certified Medical Assistant
Pathfinder Place
07.2013 - 09.2014
- Trained junior staff on clinical procedures and best practices in patient care.
- Streamlined office operations, improving patient intake processes and reducing administrative errors.
- Called and faxed pharmacies to submit prescriptions and refills.
- Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Contributed to a welcoming atmosphere at the practice by greeting patients warmly upon arrival, checking them in efficiently, and answering any questions they had about their visit or overall healthcare needs.
- Prepared and administered medications to alleviate patient symptoms.
- Coordinated with other healthcare professionals for patient referrals, ensuring a seamless transition and continuation of care.
- Streamlined communication between healthcare providers, facilitating timely treatment plans and decision making.
- Increased patient safety by meticulously following infection control protocols and maintaining a sterile environment.
- Consistently maintained up-to-date certifications, demonstrating dedication to professional development and quality patient care.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
- Measured patient pulse oximetry.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Administered patient care, including vital signs monitoring and medication administration.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Collected and documented patient medical information such as blood pressure and weight.
Operations Manager Assistant
Pinnacle Bank
06.2000 - 08.2002
- Streamlined operational workflows to enhance efficiency and reduce delays.
- Analyzed operational data to identify trends, driving informed decision-making and strategic initiatives.
- Coordinated logistics to ensure timely delivery of products while minimizing operational costs.
- Processed daily transactions efficiently, ensuring accuracy in cash handling and recordkeeping.
- Maintained compliance with banking regulations through diligent documentation and reporting practices.
- Trained new staff on operational procedures, promoting consistency and adherence to best practices.
- Managed high-volume transactions accurately, ensuring minimal discrepancies in daily reconciliations.
- Managed customer service inquiries and pinpointed and implemented proper path to resolution.
- Imaged banking and loan documents, created computerized placeholders and built comprehensive electronic credit files.
- Provided exceptional customer service, contributing to a positive reputation for the bank.
- Supported branch operations by maintaining compliance with internal policies and regulatory requirements.
- Maintained strict confidentiality of client information, upholding the bank''s privacy standards.
- Maintained confidentiality of private banking information with discretion, diplomacy and professionalism.
- Entered loan data into computerized banking system for renewals and modifications and submitted requests to portfolio managers before maturity.
- Prepared, sorted and distributed return deposited item reports to appropriate branches.
- Handled various accounting transactions.
Education
Master of Science - Clinical Mental Health Counseling
Bellevue University
Bellevue, Nebraska, NE11-2026
Bachelor of Science - Psychology
Kaplan University
Omaha, NE02-2017
Skills
- Family assessment
- Individualized service planning
- Crisis intervention
- Community collaboration
- Case management
- Conflict resolution
- Group facilitation
- Court advocacy
- Professional ethics
- Confidentiality practices
- Microsoft Office Suite
- Written communication
Timeline
Child and Family Services Specialist - Permanency
Nebraska Department of Health and Human Services
08.2017 - Current
Family Support Worker
Better Living Foster Care & Family Services
08.2016 - 08.2017
Child Care Partner
Children's of Nebraska Hospital
07.2015 - 04.2017
Certified Medical Assistant
Caring Senior Services
09.2014 - 10.2017
Certified Medical Assistant
Pathfinder Place
07.2013 - 09.2014
Operations Manager Assistant
Pinnacle Bank
06.2000 - 08.2002
Master of Science - Clinical Mental Health Counseling
Bellevue University
Bachelor of Science - Psychology
Kaplan University