Andrea Nanetashvily Wallin
Ogallala,ne
Summary
Dynamic professional with extensive experience in customer service and administrative support at Holiday Inn Express Hotel. Proven ability to enhance client satisfaction through effective communication and attention to detail. Skilled in cash handling and scheduling, consistently improving operational efficiency and fostering positive relationships with both clients and team members.
Professional managerial candidate with deep understanding of operational excellence and team leadership. Proven ability to drive growth and enhance productivity through strategic planning and effective resource management. Emphasizes collaboration and adaptability to meet organizational goals, showcasing excellent problem-solving and decision-making abilities.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
21
21
years of professional experience
Work History
Front Desk Receptionist
Holiday Inn Express Hotel
03.2023 - Current
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Completed data entry and filing to keep records updated for easy retrieval.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Completed all tasks in compliance with company policies and procedures.
- Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
Stock Room Associate
Walmart
03.2021 - 02.2023
- Demonstrated flexibility in adapting to changing store needs or priorities, willingly taking on additional responsibilities as needed to support overall operations.
- Operated efficiently under pressure during busy seasons, prioritizing tasks effectively while maintaining a strong commitment to detail-oriented work.
- Maintained accurate inventory records, ensuring timely replenishment of stock and preventing product shortages.
- Checked numbers manually and used hand-held equipment to locate products.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Assisted with inventory receiving process, inspecting incoming deliveries for accuracy, quality control issues, or signs of tampering before entering them into the system.
- Improved order processing speed by organizing items in the stock room according to SKU numbers and product categories.
- Collaborated with sales team to ensure adequate supply levels for promotions and seasonal demand fluctuations.
- Shelved new and returned inventory according to proper storage procedures.
- Contributed to increased sales by promptly restocking shelves with high-demand items during peak shopping hours.
- Managed timely and effective replacement of damaged or missing products.
- Ensured smooth flow of operations with effective communication between the stock room and sales floor teams regarding item availability or potential delays.
- Reduced stock discrepancies by conducting regular audits and reconciling physical inventory with system data.
- Promoted safe working environment in the stockroom through adherence to safety guidelines such as proper lifting techniques or pallet jack usage.
- Assisted in the development of new stock room associates by providing hands-on training, guidance, and support during their initial onboarding period.
- Prepared pallets for shipment or use by sales floor employees.
Master Hairstylist Manager
Self-employeed
01.2004 - 11.2022
- Promoted products and services on social media platforms to increase reach, engage with potential clients and showcase service portfolio.
- Enhanced client satisfaction by providing personalized hair consultations and recommending appropriate styling techniques.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Managed appointment scheduling efficiently, optimizing time management for both clients and stylists.
- Utilized social media platforms for promotion of salon services, attracting new clientele through engaging visual content showcasing completed styles.
- Assisted in event preparation such as weddings or fashion shows by creating custom hairstyles that complemented the theme or individual style preferences.
- Boosted salon revenue by offering innovative styling services and promoting retail product sales.
- Created customized color formulations based on individual client needs, achieving desired results while maintaining hair health integrity.
- Collaborated with salon management to develop promotional campaigns or special events, driving increased revenue and attracting new clientele.
- Assessed customer hair texture, treatment history, and desired outcome to determine services required.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Conducted thorough consultations prior to chemical treatments such as perms or relaxers, ensuring client understanding and safety throughout the process.
- Maintained a clean and organized work station, ensuring adherence to salon hygiene standards and overall aesthetic appeal.
- Continually expanded industry knowledge through participation in workshops, trade shows, and certification courses, enhancing service offerings to clients.
- Balanced a high volume of walk-in appointments with pre-scheduled bookings, demonstrating adaptability and strong time-management skills in a fast-paced environment.
- Mentored junior stylists on latest trends and best practices, contributing to their professional development within the salon team.
- Developed loyal clientele by consistently delivering exceptional hairstyling experiences tailored to unique needs and preferences.
- Improved workflow efficiency through timely inventory management, ensuring necessary tools and products were always available for use by all staff members.
- Maximized productivity during peak times by effectively managing multiple clients simultaneously while maintaining quality service delivery.
- Provided attentive customer service throughout each appointment, addressing any concerns or questions related to hair care maintenance or styling tips post-service completion.
Education
Associate of Arts - 2 Years Language Arts
Antelope Valley College
Lancaster, CA05-1985
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Cash handling
- Telephone etiquette
- Data entry
- Administrative skills
- Scheduling appointments
- Office organization
- Oral and writing communication
- Work prioritization
- Administrative support
- Initiative-taking
- Complex Problem-solving
- Document management
- Multi-line telephone systems
- File management
- Call forwarding
- Task delegation
- Basic accounting
- Clerical support
- Calendar management
- Inventory control
- Performance improvement
- Strategic planning
- Departmental support
- Office supplies inventory management
- Supply management
- Project management
- Client communication
- Decision-making
- Record keeping
- Phone etiquette
- Data confidentiality
top sales in regional district with IHG Hotels
Booking and organizing meetings in meeting room and multiple guest stays .
Employee of the month at Walmart store in Ogallala ne.
Top customer service retail stocker and support of all areas
in and outside store.
Best hair stylist Las vegas hair magazine centerfold 2007
Top performance and coloring skills for jose eber
Timeline
Front Desk Receptionist
Holiday Inn Express Hotel
03.2023 - Current
Stock Room Associate
Walmart
03.2021 - 02.2023
Master Hairstylist Manager
Self-employeed
01.2004 - 11.2022
Associate of Arts - 2 Years Language Arts
Antelope Valley College
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