Andrew Bartunek
Security Operations Specialist
Omaha
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
12
12
years of professional experience
2015
2015
years of post-secondary education
Work History
Security Operations Specialist
Ensono
05.2025 - Current
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
Security Officer/Shift Lead
Allied Universal Security
11.2020 - 12.2024
- Observed, reported, and documented suspicious activity to management
- Patrolled premises regularly to maintain order and establish a security presence
- Trained new staff on security operations, procedures, and protocols
- Demonstrated excellent customer service skills when interacting with clients and visitors
Customer Service Representative
Alorica
11.2019 - 06.2020
- Handled customer inquiries, answered questions, and resolved problems in a timely manner
- Kept accurate records of all interactions, including customer names, addresses, phone numbers, credit card information, and product sales
- Assisted in training new hires on customer service standards, policy, and procedures.
Customer Service Representative
Best Buy
02.2017 - 07.2018
- Handled customer inquiries, answered questions, and resolved problems in a timely manner
- Processed returns for customers according to company return policy
Stocker
Nash Finch
03.2014 - 09.2015
- Answer customer's questions about merchandise and advise customers on merchandise selection.
- Take inventory or examine merchandise to identify items to be reordered or replenished
- Stock shelves, racks, and cases with new merchandise
- Receive, open, and unpack new merchandise.
IT Support Intern
Omaha Public Schools
04.2013 - 08.2014
- Troubleshooting technical issues with computer systems.
- Setup computers for classrooms.
- Address faculty members technical concerns.
Education
General Studies -
Omaha South High School
Omaha, NESkills
- Customer service
- Computer literacy
- Time management
- Teamwork and cooperation
- Problem-solving abilities
- Multitasking
Timeline
Security Operations Specialist
Ensono
05.2025 - Current
Security Officer/Shift Lead
Allied Universal Security
11.2020 - 12.2024
Customer Service Representative
Alorica
11.2019 - 06.2020
Customer Service Representative
Best Buy
02.2017 - 07.2018
Stocker
Nash Finch
03.2014 - 09.2015
IT Support Intern
Omaha Public Schools
04.2013 - 08.2014
General Studies -
Omaha South High School
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