Andrew Skiles
Omaha
Summary
Personable professional with exemplary customer service and supply chain skills. Knowledgeable in tackling issues and concerns. Dedicated to continued personal growth and improvement.
Overview
7
7
years of professional experience
Work History
Supply Chain and Customer Service Manager
Tender & True Pet Nutrition
Omaha, NE
01.2021 - Current
- Originally started as a customer service associate. Worked my way through customer service and supply chain
- Worked with a team of 5 to assess performances
- Proficient in JD Edwards an ERP software
- Skilled in data entry, microsoft office, customer interaction
- Worked with customers to understand their needs and then went through the proper resolutions
- Responsible for scheduling all inbound and outbound freight. Working with local carriers and national brokers
- Assisted working with specific states for necessary product and shipping information
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information
- Certified forklift operator and instructor
- Responsible for multiple yearly audits
Community Support Professional
Region V Services
Gretna, NE
11.2019 - 12.2020
- Worked with community members, recommending resources and programs
- Supported clients in developing goals and social skills, improving individual wellness and productivity
- Provided assistance to members of community to navigate complex social service systems
- Participated in community events and activities to increase awareness of available social services
- Helped individuals to provide social and physical support
- Led group discussions and activities to meet different group needs
Guest Services Supervisor
Omaha Henry Doorly Zoo
Omaha, NE
05.2019 - 12.2020
- Trained and managed team of 50-100 seasonal Guest Services Representatives annually
- Worked with multiple departments to fulfill guests needs
- Frequently resolved customer complaints and questions
- Trained junior team members in customer service and future strategies they could provide for customers
- Processed guest payments and provided accurate change
- Learned the importance of time management
- Maintained up-to-date knowledge of animals and services offered throughout the zoo
- Learned how to process zoo memberships
Education
Bachelor of Science - Journalism
University of Nebraska, Lincoln
Lincoln, Nebraska, NE05-2019
Skills
- Complaint resolution
- Training and mentoring
- Handling escalations
- Account management
- Continuous improvement
- Skilled multi-tasker
- Quality assurance
Timeline
Supply Chain and Customer Service Manager
Tender & True Pet Nutrition
01.2021 - Current
Community Support Professional
Region V Services
11.2019 - 12.2020
Guest Services Supervisor
Omaha Henry Doorly Zoo
05.2019 - 12.2020
Bachelor of Science - Journalism
University of Nebraska, Lincoln